Look no further and go with the best.
June 18, 2024

Look no further and go with the best.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Nextiva Contact Center

We use Nextiva Contact Center to handle all of our calls coming in. We forward calls to other departments. We also create the users and assign phones to each user. We set up the voicemails and helped them use the app on their phones. We really don't have any business problems since switching.

Pros

  • Speed
  • Reliability
  • Clear Calls

Cons

  • Missing text functionality unless register
  • Can't get a live person during day
  • Nothing really
  • Saved us money
  • Made phones clearer
  • No more problems
Nextiva Contact Center is much cheaper and has a bigger following online. I rarely hear any complaints and so they are the best in the business. They stack up by being number one. Everyone else is trying to compete and be like them but they won't even come close. It's simple enough with a phone system.

Do you think Nextiva Contact Center delivers good value for the price?

Yes

Are you happy with Nextiva Contact Center's feature set?

Yes

Did Nextiva Contact Center live up to sales and marketing promises?

Yes

Did implementation of Nextiva Contact Center go as expected?

Yes

Would you buy Nextiva Contact Center again?

Yes

Nextiva Contact Center will save businesses lots of money. They are very affordable and cannot be matched by anyone else. They are the best simple as that.

Nextiva Contact Center Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
9
REST APIs
10
Call scripts
10
Call tracking
10
Recording
10
Quality management
10
Historical reporting
10
Customer surveys
10
Customer interaction analytics
10

Comments

More Reviews of Nextiva Contact Center