Overview
What is Nextiva?
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
Nextiva is the best VOIP Company you will ever find and/or need!
Phones are great and we saved money!
Nextiva is a great platform for sales offices.
Nextiva has an educated and helpful culture.
We Saved alot of money with Nextiva!
Satisfied Customer
Rough Start but worth the time
Happy to Find Nextiva Business Phone Service
Great Service
Nextiva Business Phone Service - Great Value
Solid Phone Service at a fraction of the cost of POTS
Our company has been using Nextiva Phones for over 8 years and we are extremely satisified customers!
Nextiva Business Phone Service, Cloud Communications Essential: Reliable and Easy To Set Up
Competent VoIP Business Solution with Competent Customer Service Support
TrustRadius Insights
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (208)9.494%
- Call reports (177)9.292%
- Call recording (176)9.191%
- Message alerts (207)9.191%
Reviewer Pros & Cons
Pricing
Essential
$25.95
Professional
$30.95
Enterprise
$40.95
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $30.95 per month per user (1-4 users)
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 9.4Hosted PBX(95) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 9.4Multi-level Interactive Voice Response (IVR)(113) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8.8User templates(132) Ratings
Create and apply batch configurations to multiple users at once
- 9.2Call reports(177) Ratings
Historical call analysis and trending metrics
- 9.4Directory of employee names(173) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 9.4Answering rules(208) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 9.1Call recording(176) Ratings
Automatic recording of inbound and outbound calls
- 9.2Call park(165) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 9.2Call screening(169) Ratings
Ability to block numbers or send calls directly to voicemail
- 9.1Message alerts(207) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 8.7Video conferencing(77) Ratings
Built-in video conferencing capabilities
- 9.2Audio conferencing(139) Ratings
Audio conferencing credentials for all on the system.
- 8.5Video screen sharing(66) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 8.7Instant messaging(108) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8.8Mobile app for iOS(169) Ratings
App for iPhone and iPad
- 8.7Mobile app for Android(139) Ratings
Android app
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Nextiva?
Nextiva's customer experience platform, from one AI-powered communication hub, transforms the way businesses engage with their customers. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021.
Nextiva Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Nextiva Integrations
Nextiva Competitors
Nextiva Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Mac |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(285)Community Insights
- Business Problems Solved
- Pros
- Cons
Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. Users find Nextiva's software easy to understand and use, with knowledgeable support staff who address customer needs and wants. The reporting features of Nextiva's service are highly regarded, allowing users to identify call patterns and abandoned calls and make necessary changes.
One of the key use cases of Nextiva's Business Phone Service is its ability to meet the communication needs of businesses on the go. Users appreciate being able to communicate using various devices such as desk phones, online apps, and phone apps. This flexibility is particularly beneficial for small businesses, providing them with call recording capabilities, auto attendants, and call routing features. Additionally, Nextiva's Business Phone Service Application is praised for its convenience, allowing users to handle incoming and outgoing business calls directly from their cell phones.
Overall, Nextiva's service has been commended for its competitive pricing, improvements over the years, and the convenience it offers for communication. It has helped businesses save costs and provide added functionality while delivering reliable service and excellent customer support. Though some users have reported occasional technical glitches and fluctuations in video call quality that could be improved, the overall satisfaction with Nextiva's service is high due to its user-friendly interface, prompt support, and cost-effective solutions.
Excellent Customer Service: Many users have praised Nextiva for having one of the best customer service teams in the industry, with reviewers stating that they were able to easily reach a representative and have their issues resolved quickly.
Intuitive Softphone: Users found Nextiva's softphone for desktop and mobile devices to be intuitive and easy to use. This convenience allowed them to make and receive calls effortlessly, contributing to a seamless communication experience.
Flexible Product Offerings: Nextiva offers multiple products tailored to different business needs, which users appreciated for its flexibility. Whether it was meeting specific requirements or scaling their operations, reviewers felt that Nextiva provided suitable solutions for their businesses.
Customer Support: Users have expressed dissatisfaction with Nextiva's customer support, citing long wait times for assistance and ineffective responses from the staff. Some users have reported frustration with the lack of quick response and urged for improvements in both response time and the effectiveness of technical support.
Software User Interface: Several users have found Nextiva's software user interface to be confusing and lacking in explanations or help. They have encountered difficulties navigating the interface and understanding its features, emphasizing the need for a more intuitive and informative design.
Pricing Clarity: Nextiva's pricing structure has been described as confusing by users, who feel that there is a lack of transparency regarding costs and plan options. Users have suggested enhancements in pricing clarity, such as providing clearer information about charges and offering more detailed explanations of different plans available.
Attribute Ratings
Reviews
(1-4 of 4)Nextiva Business Phone Service is Great
- VOIP Service is reliable
- User Friendly Features
- Voicemails are also emailed to you
- Setup is quick and easy
- Nextiva One App could be improved by adding features
- Nextiva Business Phone Service phone selection could be improved
- Multi-level Interactive Voice Response (IVR)
- 80%8.0
- User templates
- 80%8.0
- Call reports
- 90%9.0
- Directory of employee names
- 100%10.0
- Answering rules
- 100%10.0
- Call recording
- 100%10.0
- Call park
- 100%10.0
- Call screening
- 100%10.0
- Message alerts
- 100%10.0
- Audio conferencing
- 100%10.0
- Instant messaging
- 100%10.0
- Mobile app for iOS
- 90%9.0
- Mobile app for Android
- 90%9.0
- ROI has been great
- Very Cost effective
- Standard Features are great
- User Friendly
- Reliable
- Features
- Cost
- Remote Use and Setup
- In agency use
- As we grow we add users and devices
- Reasonable costs and features
- Ease of Use
- Other
- Implemented in-house
- None
- Day to Day use is very easy
- Common Functions are clearly shown and easy to do
- Covers most features a daily user needs
- None
the Migration to Nextiva Business Phone Service
with Nextiva Business Phone Service we we saved a lot with more features, great service, and free technical support.
- Easy Auto Attendant setup and call flow
- Free Technical support and quick response
- multi platform phone device, descktop app, and mobile app
- provide Admin with more access to the backend setup
You can connect phone devices on different LAN/VLAN without any issue
- Hosted PBX
- N/AN/A
- Multi-level Interactive Voice Response (IVR)
- N/AN/A
- User templates
- N/AN/A
- Call reports
- N/AN/A
- Directory of employee names
- 100%10.0
- Answering rules
- N/AN/A
- Call recording
- N/AN/A
- Call park
- N/AN/A
- Call screening
- N/AN/A
- Message alerts
- N/AN/A
- Video conferencing
- N/AN/A
- Audio conferencing
- N/AN/A
- Video screen sharing
- N/AN/A
- Instant messaging
- N/AN/A
- Mobile app for iOS
- 100%10.0
- Mobile app for Android
- 100%10.0
- Big saving on CapeX and OpeX
last year the hardware required a refresh, and the replacement was expensive there are some ongoing expenses such as the licensing and the technical support contract.
all these factors encouraged me to search for alternatives until I found Nextiva Business Phone Service.
- operation cost
- Service quality and stability
- felexibilty
- remote access
- maintaing the extension number but add direct phone number
- remote users
- Cloud Solutions
- Scalability
- Ease of Use
- Other
Feeling truly grateful for your company!
- They get back to you quickly if there is an issue with your service or if you have a question.
- It is easy to do and takes very little time.
- I was able to download the app on my mobile and laptop which makes it very easy to do from anywhere.
- Only complaint is when you try to use the online assistant, it can take a while to get to you but it's not really been that bad and if I can't wait, I will just call and get them right away.
- Hosted PBX
- 100%10.0
- Multi-level Interactive Voice Response (IVR)
- 90%9.0
- User templates
- 100%10.0
- Call reports
- 100%10.0
- Directory of employee names
- 100%10.0
- Answering rules
- 100%10.0
- Call park
- 100%10.0
- Video conferencing
- 100%10.0
- Mobile app for iOS
- 100%10.0
- It makes it where I do not have to sit by my computer all day
- It sends the calls to whoever I need it to and that makes my life easier.
- Answering our phones
- forwarding our phones
- being able to put the app on my mobile
- In the same way we are
- having it take messages
- Ease of Use
- Third-party professional services
- Took a bit of explaining but then I got it.
- Switching the phone to different users
- forwarding the phone
- You do need a person to walk you through it the first time.
Excellent service from an excellent company Nextiva Business Phone Servicehas it all
- Support
- Call quality
- Features
- Hold music file size
- Simpler call flow setup
- Everything else is fantastic
- Hosted PBX
- 100%10.0
- Multi-level Interactive Voice Response (IVR)
- 100%10.0
- User templates
- 100%10.0
- Call reports
- 100%10.0
- Directory of employee names
- 100%10.0
- Answering rules
- 100%10.0
- Call recording
- 100%10.0
- Call park
- 100%10.0
- Call screening
- 100%10.0
- Message alerts
- 100%10.0
- Video conferencing
- 100%10.0
- Audio conferencing
- 100%10.0
- Video screen sharing
- 100%10.0
- Instant messaging
- 100%10.0
- Mobile app for iOS
- 100%10.0
- Mobile app for Android
- N/AN/A
- Better service than my previous phone system
- Customers are extremely happy with the call quality and ease of use with the feature set
- Support is fantastic I can’t say enough about it
- Always working
- Voicemail
- Fax service
- Incoming faxes sent through email to save paper and when used with a distro list in Office you can make sure everyone that needs to see a fax gets it in their inbox
- Already use it for everything the previous phone company had in place, just works better and better call quality than before