Overview
What is Microsoft System Center Service Manager?
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.
Service Manager, Solid overall!
Great all inclusive tool, but needs to be babied.
MSCSM is a solid tool
Good ITSM
SCCM for the win!
SCSM is the right choice for an IT environment
Awards
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Popular Features
- Configuration mangement (6)9.898%
- ITSM collaboration and documentation (6)9.797%
- Asset management dashboard (7)8.787%
- ITSM reports and dashboards (6)7.171%
Pricing
What is Microsoft System Center Service Manager?
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Incident and problem management
Streamlining ticketing and service restoration processes
- 8Organize and prioritize service tickets(4) Ratings
Prioritize tickets to ensure most urgent are tackled first
- 7Expert directory(3) Ratings
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
- 7Service restoration(4) Ratings
Impact assessment and automated fixes for common problems
- 8.7Self-service tools(5) Ratings
Repository of information documenting common issues and known resolutions which can be accessed directly by users
- 7Subscription-based notifications(4) Ratings
Users subscribe to notifications for ticket updates
- 9.7ITSM collaboration and documentation(6) Ratings
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
- 7.1ITSM reports and dashboards(6) Ratings
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data
ITSM asset management
Managing all IT assets and enforcing policy rules
- 9.8Configuration mangement(6) Ratings
Database for tracking and reporting all business assets
- 8.7Asset management dashboard(7) Ratings
Dashboard showing organization's software portfolio
- 6Policy and contract enforcement(5) Ratings
Ensuring that requesters have eligibility before fullfullment
Change management
Ensuring standardized processes for making changes to IT infrastructure
- 6.1Change requests repository(6) Ratings
Single repository of all planned changes and releases
- 6Change calendar(5) Ratings
Calendar showing change schedule to stakeholders
- 8Service-level management(5) Ratings
Process for negotiating agreements regarding service level expectations, and ensuring these are met
Product Details
- About
- Tech Details
What is Microsoft System Center Service Manager?
Microsoft System Center Service Manager Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews and Ratings
(47)Attribute Ratings
Reviews
(1-7 of 7)Microsoft System Center Service Manager Review
- Simplifies the operations of IT services
- Flexibility in configuration
- Application deployment across Windows machines
- Server and workstation provisioning
- The software requires a lot of memory to run smoothly, otherwise it will be slow.
- It takes some time to learn, and training prices are a bit high.
- The price is a bit high; System Center is not a cheap solution.
Service Manager, Solid overall!
- This tool is used to track support requests among our IT staff.
- We use this tool to automate some more routine tasks.
- It takes a while to configure everything.
- It lacks some more advanced features of other ticketing tools.
Great all inclusive tool, but needs to be babied.
- Remote control.
- Quick info on end users.
- Deploying software.
- Kind of clunky.
- Takes a lot a lot a lot of configuration.
- There is a lot of jargon to learn to be able to use it to its full ability.
MSCSM is a solid tool
- Integration with Microsoft Products
- Availability of 3rd party configurations using the tool
- Very large install base promotes administration familiarity
- Reporting in System Center could be more user-friendly. While the data is there, sometimes several reports have to be run to get what you want
- SCCM would be better making updates to SCCM easier. We see risk in updates, so it causes delays, which creates more risk
- Improving the application deployment log files , making them easier to read
Good ITSM
- Incident management according to SLAs.
- Change management following internally approved processes.
- Reporting.
- Sometimes clients are working slowly and we are not able to find the reason.
- Hardly customizable.
- Need to spend some time to learn the administration part.
SCCM for the win!
- Imaging - Can hold all of your images and allow them to be deployed from one central place
- Patching - Able to manage patches from a central database and have reporting on machines out of compliance
- Reporting - ability to utilize several reports to check compliance and other items you may want to review
- When imaging on occasion the system does not seem to accept your deployment. It may require you to put the image in the machine collection several times before it shows as available.
- Patching seems to go well on the admin side but we have been having some issues with them installing on the user side. It seems like the user gets a message and then they get concerned. I have noticed that if you ignore the message the updates will install at some point. It is always a small percentage of users each time we push a patch but not able to tell why this is happening.
- Deploying software seems to be about a 50/50 success rate. Not sure why and it is almost not worth the headache of using SCCM for this type of deployment. It would be nice if it was working consistently because you could push the software and have it installed on the user's machine without any downtime for the user.
SCSM is the right choice for an IT environment
- Asset management. Before we used a spreadsheet for serial numbers, equipment location, etc. With having a spread out IT staff managing all this equipment, it came apparent real quick we were losing equipment, knowledge of replaced equipment, etc. SCSM resolved this with a better organization method.
- Compliance Management has become an asset with becoming a PCI compliance shop.
- We just started using the workflow optimizer for team asset tracking. These has helped manage who is working on what issues throughout the companies.
- Customization of the service manage data warehouse. This is the primary function for storing lists within the data warehouse.
- The overwhelming functions thrown at you in the beginning. I recommend a course that steps a new user through all the functionality so it doesn't seem impossible task to implement.