Service Manager, Solid overall!
February 18, 2020
Service Manager, Solid overall!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Microsoft System Center Service Manager
We use this tool for tracking IT service requests in our organization. We use this specifically as an internal IT tool that we use between technical staff across the company. We also are leveraging this tool to automate some of the more routine items that we run across on a daily basis.
Pros
- This tool is used to track support requests among our IT staff.
- We use this tool to automate some more routine tasks.
Cons
- It takes a while to configure everything.
- It lacks some more advanced features of other ticketing tools.
- This has saved us money we believe in the long term when it came to the automation pieces of the software package.
- There were some headaches in the beginning when it came to configuring everything that took a bit longer than we preferred.
It has its similarities between the two from a ticketing standpoint but as a primarily Microsoft shop it is nice to have a product that was created to play along with other tools that we are using such as SCCM. We like Jira for the project management tools and Cherwell for their customization but the latter took lots of effort to get that piece working.
Do you think Microsoft System Center Service Manager delivers good value for the price?
Yes
Are you happy with Microsoft System Center Service Manager's feature set?
Yes
Did Microsoft System Center Service Manager live up to sales and marketing promises?
Yes
Did implementation of Microsoft System Center Service Manager go as expected?
Yes
Would you buy Microsoft System Center Service Manager again?
Yes
Comments
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