Microsoft System Center Service Manager vs. Verint Knowledge Management
Microsoft System Center Service Manager vs. Verint Knowledge Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Microsoft System Center Service Manager | N/A | Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management. | N/A | |
Verint Knowledge Management | N/A | Verint Knowledge Management aim to help agents find and share the information needed to answer both customer inquiries and questions they may have themselves. The solution helps ensure the answers agents access are consistent, up to date, and easily accessible. | N/A |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Microsoft System Center Service Manager | Verint Knowledge Management | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Microsoft System Center Service Manager | Verint Knowledge Management | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Notion Score 8.7 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Microsoft System Center Service Manager | Verint Knowledge Management | |
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Likelihood to Recommend | 8.8 (7 ratings) | 8.4 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (2 ratings) |
Usability | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | 8.9 (2 ratings) | 9.1 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Microsoft System Center Service Manager | Verint Knowledge Management | |
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Likelihood to Recommend | Microsoft | Verint |
Pros | Microsoft | Verint |
Cons | Microsoft | Verint |
Likelihood to Renew | Microsoft No answers on this topic | Verint |
Usability | Microsoft No answers on this topic | Verint |
Support Rating | Microsoft | Verint |
Implementation Rating | Microsoft No answers on this topic | Verint |
Alternatives Considered | Microsoft | Verint |
Return on Investment | Microsoft | Verint |
ScreenShots | Verint Knowledge Management Screenshots |