Starting at $26 per month per user
View Pricing Overview
What is Issuetrak?
Issuetrak is help desk ticketing software that optimizes team workflows, automates requests, and expedites solutions. From managing IT help desk tickets, to processing product line change requests, its features allow organizations from any industry to track issues, measure data, and…
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Pricing
Cloud Monthly Team Plan
$26
On Premise
per month per seat
Cloud Monthly Support Plan
$77
On Premise
per month per seat
On-Premises Lease Team Plan
$155
On Premise
per year per seat
Entry-level set up fee?
- $2,000 one-time fee per installationRequired
For the latest information on pricing, visithttps://www.issuetrak.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $26 per month per user
Product Demos
How to Submit a Ticket in Issuetrak
YouTube
How Submitters Create Help Desk Requests
YouTube
How Agents Handle Help Desk Requests | 3-minute Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Issuetrak?
Issuetrak is help desk ticketing software and IT service management platform perfect for issue resolution and incident tracking of all kinds, with features such as business operations support, issue tracking, and customer support operations. The company offers unlimited free users with up to 50 permissions controlled by paid agents, including the ability to submit, edit, and close issues. For implementation, Cloud sites can be up in as little as 24 hours, and the company's 100% US-based 24/7 support is included. Both Cloud and On-Premises hosting options are available.
Issuetrak Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: Email support
- Supported: Help Desk CRM integration
Issuetrak Screenshots
Issuetrak Video
Issuetrak Integrations
Issuetrak Competitors
Issuetrak Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac, Chromebook |
Mobile Application | No |
Supported Countries | United States, Ireland, UK, Australia, Canada |
Supported Languages | English |
Issuetrak Downloadables
Frequently Asked Questions
Issuetrak is help desk ticketing software that optimizes team workflows, automates requests, and expedites solutions. From managing IT help desk tickets, to processing product line change requests, its features allow organizations from any industry to track issues, measure data, and scale their support operation.
Issuetrak starts at $26.
The most common users of Issuetrak are from Small Businesses (1-50 employees).