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HipChat (discontinued)

HipChat (discontinued)

Overview

What is HipChat (discontinued)?

Hipchat was discontinued by Atlassian. Users are being migrated to Slack.

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Learn from top reviewers

Basic app with basic features

Rating: 7 out of 10
April 13, 2021
IncentivizedVetted ReviewVerified User
HipChat was used by our whole company and especially within the Engineering community. It helps everyone to communicate across team very effectively. HipChat had plugin and in...
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Verified user
Engineer
HipChat (discontinued)5 years of experience

Easy to use with lot of room for improvement

Rating: 6 out of 10
March 23, 2021
IncentivizedVetted ReviewVerified User
HipChat is used as channel to communicate within our team, and also used to collaborate with other teams and individuals. It is used by our organization, as it was cheaper com...
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Ajay Akunuri
Engineer - Information Technology
Sr application support engineer
Albertsons Companies
HipChat (discontinued)2 years of experience

HipChat an instant message platform that misses the mark.

Rating: 5 out of 10
March 15, 2021
IncentivizedVetted ReviewVerified User
The company I formerly worked at used HipChat for all inter-office employee communications. In 2013 when I started at GLG, it was the primary form of communication used by emp...
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Joe Tresca
Former Employee - Engineering
Sr. Visual Design
GLG
HipChat (discontinued)3 years of experience

Sprinting with HipChat

Rating: 9 out of 10
February 9, 2019
IncentivizedVetted ReviewVerified User
HipChat is used by our Agile Transformation Office (ATO). We create Kanban and Scrum team rooms. Each team collaborates in dynamic discussions on daily work. We also have supp...
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Bob Cadieux
Team Lead - Information Technology
Scrum Master/Agile Coach
Express Scripts
HipChat (discontinued)2 years of experience

HipChat is a great chat client for small-to-moderate sized-business.

Rating: 9 out of 10
January 16, 2018
IncentivizedVetted ReviewVerified User
We started using HipChat in our Development and IT departments, but have had other teams migrate from Skype for Business so it's pretty much across the organization including ...
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Eric Broz
Professional - Marketing
System Administrator
Turning Technologies
HipChat (discontinued)2 years of experience
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Pricing

View all pricing

HipChat Basic

$0

Cloud
per user

HipChat Plus

$2

Cloud
per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.hipchat.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.3
Avg 7.7

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.3
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

6.3
Avg 7.9
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Product Details

What is HipChat (discontinued)?

Hipchat is discontinued by Atlassian. Users are being migrated to Slack.

HipChat (discontinued) Features

Project Management Features

  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Search
  • Supported: Integrates with other Project Management Tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with GoToMeeting

File Sharing & Management Features

  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface

Additional Features

  • Supported: Custom emoticons

HipChat (discontinued) Screenshots

Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Screenshot of Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!Screenshot of HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).

HipChat (discontinued) Integrations

HipChat (discontinued) Competitors

HipChat (discontinued) Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Hipchat was discontinued by Atlassian. Users are being migrated to Slack.

Slack, Microsoft Yammer, and Skype for Business / Lync (discontinued) are common alternatives for HipChat (discontinued).

Reviewers rate Surveys highest, with a score of 7.8.

The most common users of HipChat (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
Companies can't remove reviews or game the system. Here's why
(1-3 of 3)

Hipchat and our hipcat room.

Rating: 10 out of 10
Incentivized
July 01, 2016
SS
Sara Sayre
Software Tester
Nelnet Business Solution (Computer Software, 1001-5000 employees)
Vetted Review
Verified User
HipChat (discontinued)
1 year of experience
View profile
Use Cases and Deployment Scope
We use hipchat in our IT department to assist us with communication in developing our software. We use different rooms for each of our teams. The history is extremely helpful to go back to later for information. We also integrate with a calendar to show when team members will be out. We've also used the bots for polls and our daily stand up reports. It's helpful.
Pros
  • I like the stand up bot - it's helpful to de-clutter the body of our group chat.
Cons
  • I have no recommendations, I really like hipchat.
Likelihood to Recommend
HipChat (discontinued) Feature Ratings
Project Management
N/A
N/A
Communication (4)
100%
10.0
Chat
100%
10.0
Notifications
100%
10.0
Discussions
100%
10.0
Surveys
100%
10.0
File Sharing & Management (3)
100%
10.0
Video files
100%
10.0
Audio files
100%
10.0
Device sync
100%
10.0
Users and Roles
73
IT development, business analyst,product team, QA, training
Support Headcount Required
2
I'm not sure, my supervisor controls Hipchat and delegates to others for assistance with Hipchat support.
Business Processes Supported
  • Communication
  • Stand-up reports
  • Deployment Assistance (with communication)
  • Calendar integration to notify when team members will be out of the office
Innovative Uses
  • Calendar Integration
  • The bots helped with a poll a few times to help us decide where to eat lunch as a team
Likelihood to Renew
10
Other Software Used
Return on Investment
  • Faster/easier communication with a save history
Products Replaced
Not Sure
Key Differentiators
I'm not sure, this was done before I moved to the department I'm in now.
Implementation Details / Implementation Partner
  • Don't know
Implementation Rating
10
I don't have insights as I was not a part of the implementation. However, I love the end product.
Support Rating
10
The blog of issues/conversations with HipChat support team is very helpful.

HipChat - A Robust in House Communication Tool

Rating: 9 out of 10
Incentivized
November 23, 2015
CW
Christina Wofford
Senior Technical Account Manager
Lotame (Internet, 51-200 employees)
Vetted Review
Verified User
HipChat (discontinued)
2 years of experience
View profile
Use Cases and Deployment Scope
Our organization uses HipChat for both work and play. We have HipChat rooms for individual teams as well as for semi-work related topics such as our internal ping pong bracket and "Where Are We Going for Lunch Today?" Additionally, we use HipChat to stay in touch on a one-on-one basis as we are spread over several offices across the globe. When it comes to immediate, short communications, HipChat seems to be the default way of communicating.
Pros
  • Private and Public Chat Rooms - It's being able to have organization-wide chat rooms as well as private chat rooms with specific team members.
  • Mobile App Functionality - Being able to get my HipChats on the go enables me to stay connected when I'm out of the office or in a meeting without a laptop. I appreciate being able to only have certain notifications turned on as it stops me from be inundated with messages I don't want to see when I'm on the go.
  • Reference - Being able to search through old HipChats on a conversation by conversation basis is super convenient and stops me having to dig through emails or re-ask questions of people.
Cons
  • Aesthetics - This is a minor complaint, but I would like to be able to customize the aesthetic of my instance of HipChat. Currently users can only customize their profile picture.
Likelihood to Recommend
HipChat would be equally well-suited to a small organization as to a large one. I feel as though there aren't any "key questions" to ask in the selection process as far as choosing communications platform/chat client. If you're looking for a robust, feature-rich chat client that is not resource intensive, then HipChat is what you're looking for.
HipChat (discontinued) Feature Ratings
Project Management (7)
N/A
N/A
Task Management
N/A
N/A
Gantt Charts
N/A
N/A
Scheduling
N/A
N/A
Workflow Automation
N/A
N/A
Mobile Access
N/A
N/A
Search
N/A
N/A
Visual planning tools
N/A
N/A
Communication (8)
21.25%
2.1
Chat
90%
9.0
Notifications
80%
8.0
Discussions
N/A
N/A
Surveys
N/A
N/A
Internal knowledgebase
N/A
N/A
Integrates with GoToMeeting
N/A
N/A
Integrates with Gmail and Google Hangouts
N/A
N/A
Integrates with Outlook
N/A
N/A
File Sharing & Management (8)
N/A
N/A
Versioning
N/A
N/A
Video files
N/A
N/A
Audio files
N/A
N/A
Document collaboration
N/A
N/A
Access control
N/A
N/A
Advanced security features
N/A
N/A
Integrates with Google Drive
N/A
N/A
Device sync
N/A
N/A
Return on Investment
  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Alternatives Considered
I was not involved in the selection process for HipChat at my organization. However, I have used several comparable products throughout my professional career and I've found HipChat to the best among them. Being the most user-friendly, least resource-intensive, and and most feature-rich among the platforms I have used, HipChat stands out from the pack for in-organization communication.
Other Software Used
Users and Roles
Engineering, Product, Client Success, Data, Sales
Support Headcount Required
2
Our two-person MIS team supports our internal use of HipChat.
Business Processes Supported
  • Team Communication via Group Chats
  • Communication with Remote Offices
  • Socialization/Morale Building
Innovative Uses
  • Private chats for separate teams
  • "Fun" chat rooms like lunch planning and ping pong

Hip to HipChat!

Rating: 8 out of 10
Incentivized
December 16, 2015
Verified User
Administrator in Information Technology
Financial Services Company, 1001-5000 employees
Vetted Review
Verified User
HipChat (discontinued)
1 year of experience
Use Cases and Deployment Scope
Most of our IT departments use HipChat. We also have a few admin departments using the rooms feature. We are able to communicate on the fly in real time, see who is available at the time and eliminate mass emails. We also use the one on one chat.
Pros
  • Using the rooms for a dept is the best feature- you can lock rooms off as private or have open rooms for anyone to join.
  • The emojis are pretty cool.
Cons
  • They should add the feature to be able to chat to 2 people in one conversation.
  • The last update has been very buggy- Kept crashing. Hipchat was fine until this update..
  • Search feature used to work great but now it has not been working properly.
Likelihood to Recommend
HipChat is great for IT departments, and real time updates especially when we have our SOS moments.
HipChat (discontinued) Feature Ratings
Project Management (2)
60%
6.0
Mobile Access
100%
10.0
Search
20%
2.0
Communication (3)
100%
10.0
Chat
100%
10.0
Notifications
100%
10.0
Discussions
100%
10.0
File Sharing & Management (2)
40%
4.0
Video files
40%
4.0
Audio files
40%
4.0
Return on Investment
  • It increases efficiency by being able to get a hold of another member.
Other Software Used
Users and Roles
100
IT departments and Compliance Desk review department
Support Headcount Required
1
Basic software knowledge
Business Processes Supported
  • We host a private room for our help desk to discuss ongoing issues.
  • One on one chats with other techs and IT depts.
  • Use on mobile devices when we do not have access to our PCs.
Innovative Uses
  • Using the mobile device when our internet or PCs are inaccessible.
Future Planned Uses
  • Adding more people to rooms for other departments, will cut down on single email discussions on topics.
Likelihood to Renew
8
If they fix the bugs the last update gave that are causing hipchat to crash more often.
Products Replaced
No
Key Differentiators
  • Price
  • Product Features
  • Existing Relationship with the Vendor
Evaluation Lessons Learned
Would do a trial with other chat softwares to see if they are cheaper or handle conversations better.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was minimal
Implementation Rating
10
Didn't handle it but heard it went very smooth for setup
Support Rating
8
Never had to use support except for setup.
Bug Resolution
Yes
it was during an update and they came out with a new release shortly after.
Easy Tasks
  • Emojis! They are fun to use with the group.
  • Room feature.
Difficult Tasks
  • Just applying last update had bugs.
Mobile Interface Availability and Impressions
Yes
awesome! Probably the best feature.
Usability
8
Could add some items like dual chats with 2 or more besides using a full room.
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