Cherwell Service Management: Service Management Done Right!
- Incident Management
- Inventory Management
- Change Control
- Problem Management
- Assest Management
Cons
- Kanban Board Implementation, specifically the ability to manage Change requests
- CMBD searching capabilities
- Task journals
- Improved visibility into changes and their potential impacts
- Improved communication between employees surrounding tickets
- Improved task management
- Ticketing System
- Change Management
- Asset Management
- We use a litany of checklists to assist us with regular procedures
- Change management is crucial to our organization and Cherwell's process fits our needs extremely well
- Kanban boards to allow review of our workload at a glance
- Price
- Product Features
- Product Usability
- Product Reputation
- Don't know
- I did not participate in the implementation process.
- Online Training
- In-Person Training
- Change Management from an Incident: I love that you can create an RFC from within the same pane.
- Inventory Management: to be able to launch a tool from within Cherwell Service Management to view assets and link them to incidents is great.
- Tasks and checklists are awesome!
- When creating a change request from the Incident view, it doesn't automatically link the RFC to the Incident, you have to manually link it.