Overview
What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
In my opinion, an Outrageous cancelation policy
Fantastic software and customer service
Geat Product!!
BirdEye - Be Found, Be Heard, Be Chosen, and Communicate
Birdeye is A Must For Managing Your Business's Reputation!
Birdeye is Great!
Great tool for any business owner!
Best Review System
Birdeye is the best!
I would recommend Birdeye!
Birdeye: The Good, The Bad, and The Ugly
Birdeye exceeded our firms expectations
TrustRadius Insights
Why Get Birdeye?
Straightfoward and Simple
Awards
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Reviewer Pros & Cons
Pricing
Standard
$299.00
Professional
$399.00
Premium
Custom Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Birdeye?
Birdeye Features
- Supported: Reviews - Birdeye Reviews is a reputation management platform that helps businesses rank higher on search and win more customers.
- Supported: Listings - Birdeye Listings helps local businesses rank higher on search and win more customers. It lets businesses attract leads by ensuring an attractive, consistent, and correct presence on 100s of online directories and helps convert leads with messaging.
- Supported: Appointments - Birdeye Appointments gives local businesses an end-to-end appointments solution to manage scheduling, reminders, and recall helping the business have someone available 24X7, and reduce no shows.
- Supported: Payments - Birdeye Payments helps local businesses collect payments faster through modern and convenient ways. Customers can pay, via text or online (roadmap) wherever they may be, at home or in the office.
Birdeye Videos
Birdeye Competitors
Birdeye Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | United States, New Zealand, Canada, Mexico, Australia, Puerto Rico, Netherland |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(205)Community Insights
- Business Problems Solved
- Recommendations
Birdeye is a versatile software that businesses use to manage their online reputation and improve the customer experience across multiple organizations. Users have praised its ability to significantly enhance their online image by increasing the quantity, quality, and overall rating level of reviews. One of the standout features of Birdeye is its ability to survey every single customer, regardless of the type of purchase or service, which allows businesses to gather valuable feedback and insights. Many users have also found Birdeye to be more effective compared to other reputation management platforms in terms of generating reviews and curating online brand presence.
The platform offers a range of features that cater to different needs. One such feature is the ability to run email ad campaigns targeting specific social media sites, making it convenient for businesses to request reviews from their customers. Moreover, Birdeye's live chat option enables direct messaging between customers and account managers in real-time, facilitating efficient communication and problem resolution. Additionally, Birdeye provides a user-friendly interface for writing reviews seamlessly and quickly.
Birdeye not only helps businesses manage customer feedback but also provides a means of recognizing and rewarding customer-facing employees based on the number of reviews attributed to their work. This feature serves as an incentive for employees to consistently provide excellent customer service. The software also integrates with popular review platforms like Google and Facebook, allowing businesses to collect and manage reviews from these sources in one convenient location.
Negative feedback is handled well on Birdeye through its direct messaging option. Customers can express their concerns or complaints directly, giving businesses an opportunity to address those issues promptly. This feature promotes transparency and proactive problem-solving.
For multi-unit brands, Birdeye plays a pivotal role in providing insights on restaurant performance and gathering guest input. It enables businesses to track their overall rating across multiple review sites, ensuring consistent monitoring and quick responses to any negative feedback.
Overall, Birdeye has proven itself as an indispensable tool for managing online reputation, gathering customer feedback, and enhancing the customer experience. It offers a user-friendly interface, seamless integration with other software, and excellent support from the Birdeye team. Whether it's soliciting reviews, managing social media platforms, or streamlining communication with customers, Birdeye has helped businesses save time, improve their online presence, and build stronger relationships with their customers.
Based on user reviews, there are a few common recommendations for Birdeye:
- Join Birdeye to enhance online reputation and manage business reviews. Users believe it is a valuable tool for any industry, providing immediate and impressive results in boosting online reviews and reputation.
- Take advantage of Birdeye's extensive knowledge and capabilities. Users suggest adding on to the original plan to meet specific business needs and appreciate having a helpful account manager.
- Request reviews and ratings from customers. Users find that Birdeye is effective in measuring customer satisfaction and managing reviews. They also believe it can boost exposure on the web and help gain more reviews and ratings.
In summary, users highly recommend checking out Birdeye as a tool that delivers on its promises, drives reviews, ensures client satisfaction, and protects online reputation. However, there are a few users who advise exploring alternative vendors in the marketplace instead of using Birdeye.
Attribute Ratings
Reviews
(1-25 of 156)Birdeye Review
- QR Codes
- Tracking
- Notifying of negative reviews
- More colors for review platform
- more options of designs for posting reviews on social media pages
In my opinion, an Outrageous cancelation policy
- In my experience, they were very responsive during implementation.
- In my opinion, they market themselves well
- I think they are very good at selling you their product
- In my opinion, pricing is really really high for what you get
- Sales staff is very good and communicative and English as a first language. The implementation staff... not so much. I found it very challenging communicating with that team.
- In my opinion, the contract is outrageous. 12 months- ok fine. But then they auto renew for 12 months and, in my experience, won't let you out.
Fantastic software and customer service
- Automated review response
- Customer service
- User friendly interface
- More robust reports
- Informing current customers with latest features
Geat Product!!
- User-Friendly system
- Send out review links to multiple means of communicating
- Allows us to get a better understanding of how residents feel about the service provided
- More ways to send out links
- Call/text residents right from the home screen
- Get a full report monthly/weekly
BirdEye - Be Found, Be Heard, Be Chosen, and Communicate
- Manage reviews from monitor to promote to ask for or acquire reviews
- Unified communication Inbox
- Social module
- Mass texting, one on one texting, two way texting
- Better email
- More APIs
- Customer Service
- Ease of use
- Advanced Technology
- More branding and marketing options
Birdeye is Great!
- Efficiently help problem solve
- Communicate well and follow up
- Platform is very user-friendly
- When there are problems, making the process more understandable to us and to clients - specifically with integration issues
- QR code maker could be improved for more customization
- More customization options in review requests
Great tool for any business owner!
- The technology is great
- They are constantly coming out with updates and new functions
- They make the entire process easy and user friendly
- Sometimes support is unresponsive for weeks
- Providing more feedback as to why a client may have failed the 10DLC form
- Being able to turn off messaging without contacting support
Best Review System
- Reviews
- Listings
- Google Business Sync
- Integrations
- Listings
- Booking Widget
- Chat
Birdeye is the best!
- Easy to set up and account
- Customer service
- Fantastic marketing strategy
- 10DLC set up was tricky
- Faster customer service
- Clear instructions
I would recommend Birdeye!
- Allows Integration for hands off review requesting
- Responding to reviews with AI
- A great customer service team
- More client management systems to integrate with
- More atheistically pleasing QR code options
This is the best for people who see a ton of customers in a week and my clients with less a week don't see as much success.
Birdeye: The Good, The Bad, and The Ugly
- Innovative Company with a Whole Suite of Solutions
- Easy to White Label
- Integrations with CRM Tools to Automate Review Requests
- Positive Reviews Don't Always Post to Google Business Profile
- Support is Sometimes Limited in Helping Solve Issues
- Dashboard for White Label Partner Program Could Use Improvement
Birdeye exceeded our firms expectations
- intergrates with Google
- provides great customer support
- flexible to how we use the tool
- a few APIs listed on their site integration list still require a manual work around for certain sites and CRMS
Why Get Birdeye?
- Social Media Reputation Management
- Mass SMS messaging and Mass E-mail message for Announcement
- Survey and Review forms to send
- Chatbot for our FAQ if the question are posted beyond office hours
- Live Chat to help our customers question in real time
- Listing our Company to over 50 sites
- Maybe the automation can be fix by us meaning the user and not from Birdeye support. So whenever I add new Survey I can just edit the VA automation myself. Currently, i need to ask them for help with this. But they respond quickly.
- making the google monitoring refresh to automate force refresh at least twice a day?
- making the requirements on sending thru SFTP be more easier so I won't get too much failed send.
Straightfoward and Simple
- Review templates
- Updated reviews
- Updated review answers
- Customer Service
- Customer Sentiment Analysis
- Keywords
10/10 will use forever!
- Generates reviews from actual customers
- SEO help
- Social media advance posts
- The app on the phone should be the same as the computer
Birdeye, not just reports but good ones
- Social feature
- Review auto response on multiple platforms
- Mass email campaigns, with a max of 5000
- Reports
- Integration with our PIM software for surveys
- Inbox not having an auto response for google chat
- Not being able to turn off the inbox feature
So far, I cannot say for the surveys as we are in the very early phases.
Listings are perfect for when we are relocating a business.
Reports are fantastic when reporting to my upper management.
Birdeye will have your business flying high!
- Date reporting
- Online presence management
- Gathering reviews
- Sometimes when we are replaying on the chat, the cursor will jump back to the beginning of the line. That is very frustrating.
- Texting with clients
- Asking former clients for a review
- Managing and organizing social media post.
- I think, although a wonderful feature, the social media function could be better. If you need to make an edit you basically have to delete it or go to each social media and do it directly.
Birdeye helps a ton in potential client retention
Awesome Way to Consolidate Multiple Review Streams
- Communication
- Efficiency
- Review Management
- Reporting
- Admin management
Easy to Use and Great Results!
- Makes saving contacts simple
- Makes communication with client and potential clients easily accessible
- Being able to assign more than one person per conversation
Easy Peasy
- Texting
- Notifications
- Communications
- Notifications don’t always pop up quickly
- Profile personalization
- Review Requests
- Reporting
- Chat Customizability
- Account Management
- Customer Service
- Chat Speed Load Times
Birdeye does the work for you!
- They integrated everything with our dispatching software for us
- The review requests go to the customer's phone within minutes after their appointment ends
- It follows up with customers in case they forget to leave a review
- Perpetual Billing is still changing so it's hard to keep up with the changes