Overview
What is Atera?
Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation,…
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Most effective billing and helpdesk platform that I have used
Atera, a Single platform for all IT solutions!
I also Use Atera for …
How Atera saved my IT team
Atera- Comprehensive IT Management Solution for Supporting Clients.
Atera Review
I highly recommend , works like magic!!!
Highly Impressed, Works so well.
Centralize your endpoint management with Atera!
Atera: one platform, countless services
Unified IT Management
Great, Especially for a 1-Person IT Department
Amazing All-In-One RMM and PSA
Friendly UI and easy management!
How Atera Differs From Its Competitors
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Things like patching, Inventory management, Remote …
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Remote monitoring (95)9.191%
- Policy-based automation (81)8.383%
- Patch Management (94)8.282%
- Network device monitoring (83)8.181%
Reviewer Pros & Cons
Pricing
MSP - Pro
$129
IT Department - Professional
$149
MSP - Growth
$179
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $159 per month per user
Product Demos
Atera 5-Minute Walkthrough
Features
Application Performance Management
Application performance management software monitors software to ensure performance and availability
- 10Virtualization monitoring(1) Ratings
Allows for monitoring of virtual applications and servers
- 10IT Asset Discovery(1) Ratings
Discovery of hardware and software assets on the network
Monitoring Tasks
Various types of monitoring
- 9.1Remote monitoring(95) Ratings
Monitoring of network operational activities through the use of remote devices known as monitors or probes
- 8.1Network device monitoring(83) Ratings
Monitor the real-time performance and health of devices on your network
- 10Activity Monitoring(1) Ratings
The product's ability to monitor the activity of individual users, devices, or other entities.
Management Tasks
Various tasks required to keep systems running smoothly
- 8.2Patch Management(94) Ratings
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
- 8.3Policy-based automation(81) Ratings
Policy-based management is an administrative approach used to simplify the system management by drafting rules to deal with common situations
Remote Access
Remote access products allow users to operate devices through an internet connection.
- 10Attended device access(1) Ratings
The quality and reliability of connections to remote devices that are currently attended by an active user.
- 10Unattended device access(1) Ratings
The quality and reliability of connections to unattended remote devices.
- 1Mobile device access(1) Ratings
The quality and reliability of remote connections to end-user mobile devices.
- 10Virtual device access(1) Ratings
The availability, quality, and reliability of remote connections to virtual machines and devices.
- 7Multiple-display support(1) Ratings
The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.
- 9Multiple concurrent sessions(1) Ratings
More than one user can access the same remote device at the same time.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Atera?
Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions.
Atera’s platform features:
Windows, Mac, and Linux agents and support
Proactive IT management capabilities help address potential issues before they turn into problems
Dozens of integrations with software including Bitdefender, Open AI, Acronis
Remote monitoring and management from anywhere
Professional service automation
Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect
Analytic capabilities
Dynamic mobile app
Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.
Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.
Atera Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
Atera Screenshots
Atera Videos
Atera Integrations
Atera Competitors
Atera Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
Supported Countries | Global |
Supported Languages | English, French, German |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(157)Attribute Ratings
Reviews
(1-3 of 3)Atera is an amazing value and a force multiplier
- Support, if you need them they are there and they always have the answers you need.
- The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
- I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
- The shared script library is an amazing resource for troubleshooting and streamlining.
- The development teams are open to adding features and have done so frequently based on user requests.
- The ticketing feature is usable, but still needs improvement. The inability to attach a user to multiple machines is, in my opinion, a questionable design choice. You are able to attach multiple users to a single machine though.
- The AI features are a great starting point but frequently miss the mark on giving you a fully working script that you can just deploy. You will always need to test and troubleshoot them.
- I think the shared script library is a mess of incomplete and poorly documented scripts.
- Remote monitoring
- 90%9.0
- Network device monitoring
- 90%9.0
- Patch Management
- 90%9.0
- Policy-based automation
- 80%8.0
- Onboarding was a breeze. Completed myself in about a week with some support requests. Very easy to get configured how you want it up front.
- Atera is a force multiplier, I am able to act as a team by leveraging automation and scripting to fix issues before the user notices them.
- There are some quirks in the interface that require you to jump through hoops to get what you need done.
- Cloud Solutions
- Scalability
- Ease of Use
Atera, the G.O.A.T.
- Atera and user submitted database of scripts you can easily deploy
- k.i.s.s. approach to the UI and UX
- Continuously updating the platform every 2 weeks
- Mobile app is missing a lot of functionality compared to the web UI
- Email alerts can be a bit overwhelming without dialing in thresholds of metrics being reported
- Mac agent still is a bit weird at times but it has greatly improved from the start of my using Atera
- Remote monitoring
- 100%10.0
- Network device monitoring
- 100%10.0
- Patch Management
- 100%10.0
- Policy-based automation
- 100%10.0
- Mass updating clients has turned from an all weekend ordeal to pushing a single Run now button and verifying all updates completed
- Always being able to connect to a computer even if it's headless is another massive game changer
- Being able to generate reports of offices for company inventory
- Scalability
- Integration with Other Systems
- Ease of Use
- Pricing--pay per tech, not by agent
- Remote control with Splashtop integration
- Shared script library updated by other users
- Chocolatey integration for installing apps, and you can make packages for group installs
- File transfer without needing to interrupt the user
- Have backup building options with Acronis
- Built-in AV with Bitdefender, Webroot
- Helpdesk needs more features, like field selections
- AD and Exchange integrations would be nice
- HyperV and VMware support to manage VMs remotely
- Remote monitoring
- 80%8.0
- Network device monitoring
- 70%7.0
- Patch Management
- 80%8.0
- Policy-based automation
- 90%9.0
- Cost effective for the amount of techs vs managed computers
- Learning curve is tiny, which saved a lot of training time
- Setting up and onboarding a new customer has been made detailed but quick, saving us time and money
- Remote support
- Patching
- Tickets
- Device and server monitoring
- Remote software installation/removal
- Scripting
- Script onboarding processes
- Creating problem-solution resolution without tech intervention
- Monitoring network devices
- Scheduling Tickets/ Quote alerts
- Engaging the PSA side of the app
- Reselling the app
Pulseway - Pricing was a big factor but also has a lot more flexibility and features that we didn't get with Pulseway.
- Price
- Product Features
- Product Usability