Perfect for our dedicated meeting needs.
December 11, 2024

Perfect for our dedicated meeting needs.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms
  • Zoom Whiteboard

Overall Satisfaction with Zoom Workplace

Love it for all its features. Zoom Workplace especially is perfect for our dedicated meeting needs.

Pros

  • Easy to use for endusers
  • I like the centralized services. Ex: I can navigate from Calendar to Zoom phone quickly.
  • SSO makes it easy to keep things logged in.

Cons

  • I would like to see more options for contact integrations.
  • I like the whiteboard feature but would like to see additional sharing methods besides link based and internal zoom.
  • I use Outlook but it would be great if we had options to add other phone contacts
  • Great for communicating and transferring calls
  • Love meetings in Zoom, its been simple and more advanced than teams
  • Bundling with the license has saved us on having two solutions, meeting and phone.
I would say my experience with zoom has been better. Support is a lot more efficient. And the portal is easier to manage. x

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Its worked great for phone calls and meetings. Where we have had the most push back selling to our clients is typically cost related

Zoom Workplace Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
5
Message alerts
10
Business SMS/External Messaging
10
Voicemail Transcription
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated
High quality audio
8
High quality video
9
Calendar integration
10
Meeting initiation
9
Record meetings / events
9
Desktop sharing
9
Live chat
8
User authentication
8
Participant roles & permissions
8
Centralized communications management
10
Team messaging
8
Team document sharing
5
Call and meeting analytics
Not Rated

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