Item: Zoom Workplace
Rating: 10
Author: Spencer Peterson

Overall Satisfaction with Zoom Workplace

Use Cases and Deployment Scope

I use Zoom Workplace for quick meetings with my team to discuss projects, progress and problems that need to be addressed. I also use it to conduct webinars that help our clients better utilize the tools and services we provide. It gives us a stable platform that is easy to use and aesthetically pleasing at the same price or barely more than what others are asking for a worse product.

Pros and Cons

Pros

I love how easy it is to add individuals to calls.
Zoom Workplace is very user friendly and offers a lot of customization in settings.
Zoom's customer service has been pretty good at responding and helping with whatever questions I may have.

Cons

Figuring out the licensing was a bit annoying. I had hoped for the price we would be able to have more "Admins for our account".
I dislike that you have to pay for a business account in order to get a webinar account. The business account should be wrapped up and bundled with the webinar account.
It would be nice if you could set your settings to always share computer audio when sharing screen so that there are fewer opportunities to mess up during a presentation.

Return on Investment

Better quality meeting recordings
Improved webinar platform
Increase channel options for communication

Alternatives Considered

Google Meet and Skype

Zoom Workplace has a range of products that are closely integrated and is fairly customizable so that we are better able to control branding and improve efficiency. Other platforms like Skype have often faced connection issues and do not have as many advanced features.

Key Insights

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Other Software Used

Google Meet, Skype

Likelihood to Recommend

I think that Zoom Workplace is great for pretty much any scenario. As I said before, I use it for short meetings, long meetings and webinars. If you need a super high-resolution video, it is not necessarily the best, but it still looks good during meetings. Backgrounds can always be improved if you need a clear crisp background image but that is a universal problem not just Zoom Workplace.

Zoom Workplace Feature Ratings

Comments

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So far so good!

Software Version

Modules Used