The Webex App review from a CSXM Perspective
Updated November 21, 2024
The Webex App review from a CSXM Perspective
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex App
In my orgnisation we support Webex App as a partner for many customers. We support the Webex App as customer success experience manager, where we do review and analyse the data so that we can forecast on growth. This helps to identify the need of additional licences and helps to support the customer needs.
Pros
- Messaging within organisation
- Create meeting and invite participant to join in virtually around the world
- Integrate other collaborations solutions like the calling and so on
Cons
- Improve DECT integration on the calling features
- Make it more flexible to to pair devices via control hub
- Make recording available for the supervisor so that they can extract calls records for agent within the infrastructure
- Less complex in terms of billing for a mobile operator
- More flexible and less complex in terms of use
- The cost of the licences model is less compared to what a company would have to pay to normal operator
- Webex Calling
The main organisation challenges was to do implementation because we had to make sure that all users had access to the Webex App and due to some organisational restriction and Webex pre-requisites we had to face some challenges to allow the firewall and so on.
The modelisation of the network restriction is quite complex.
The modelisation of the network restriction is quite complex.
The hybrid solution helped us to deploy a lot of users within 1 single collaborations tools. The application is quite easy and straightforward, where 1 single user can use, calling features, the meeting application and also other like contact center, Imagicle and lots of other collaborative tools. Other support like Slido, Webinars enhance our ways of working a lot.
It was a brillant experience to use the Webex App and it is a great collaborative tool to use since it helps a lot into meetings and other management discussions.
It also helped a lot in terms of decision making, since we could take up decisions much more quickly remotely, and the content sharing helped a lot to show and elaborate between meetings.
It also helped a lot in terms of decision making, since we could take up decisions much more quickly remotely, and the content sharing helped a lot to show and elaborate between meetings.
The Webex Contact Center Solution is a perfect collaboration tool that helps IT administrators to set up call centers or contact centers within same organisation using 1 single tool, which is called the Webex Control Hub. The Webex Control Hub englobes many other applications that helps to bridge the gap between all collaboratives solutions. I have set up contact center for many customer and it is an amazing tool for both supervisor and agent. It's great to see Cisco integrating several components within control hub
Do you think Webex App delivers good value for the price?
Yes
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
Yes
Did implementation of Webex App go as expected?
No
Would you buy Webex App again?
Yes
Webex App Feature Ratings
Cisco Hybrid Work
- Working from anywhere (e.g., coffee shop, airport)
- Working from an office or other company space
- Working from home
Today in my organisation we are not only limited to webex meeting, we have been able to deploy other features like calling , contact center and customer experience.
we have developped skills with help of the cisco university tool to built up knowledge. So far we are managing the implementation without any blocking points and we have successfully deployed customers world wide with different solutions.
we have developped skills with help of the cisco university tool to built up knowledge. So far we are managing the implementation without any blocking points and we have successfully deployed customers world wide with different solutions.
Webex is less complex in terms of usage. It is easy to learn and specially easy to implement when you have the professional licences.
Apart from that we have been able to deployed softphones via webex app and allows remote participant or co-workers to receive calls and to join meeting remotely.
Apart from that we have been able to deployed softphones via webex app and allows remote participant or co-workers to receive calls and to join meeting remotely.
- Other
One specially features about WebEx is the live streaming, which you can modify on organisation settings which helps to do live broadcast meeting when you have more than 1000 participants.
This feature helps a lot, but this is not matchable to webex event features, which is much more adapted and more flexible.
This feature helps a lot, but this is not matchable to webex event features, which is much more adapted and more flexible.
Cisco Webex Experience
Webex Event which allows more than 10 000 users to connect.
The is a perfect collaboration combinations that helps to do meeting on a larger scale specially when you have large number of audiance. The paid webinars licences is totally worth it.
On calling part we had also been able to move on DECT devices which helps coworkers to have free space while working. it is easy and flexible to move around
The is a perfect collaboration combinations that helps to do meeting on a larger scale specially when you have large number of audiance. The paid webinars licences is totally worth it.
On calling part we had also been able to move on DECT devices which helps coworkers to have free space while working. it is easy and flexible to move around
Organisation settings and SSO is a great combination in terms of security on Webex. This helps to provide authenticity and privacy for all users and eradicate the risk of mismanagement. Good confidentiality for participant and any participant joining interop meeting.
participant code is also another good feature that allows only participant that received the code to be connected into the meeting
participant code is also another good feature that allows only participant that received the code to be connected into the meeting
In webex meeting, we have used the AI summary to document each every statement that was discussed in the meeting.
The AI summary did a complete summary of everything that was discussed into the meeting and made it available once the meeting was completed.
The AI recognition features in the webex meeting helps to identify once you move of meeting and once you come back to have a summary of the meeting while you were not here
The AI summary did a complete summary of everything that was discussed into the meeting and made it available once the meeting was completed.
The AI recognition features in the webex meeting helps to identify once you move of meeting and once you come back to have a summary of the meeting while you were not here
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