Webex App. How easy is it?
Overall Satisfaction with Webex App
We use full webex suite. We needed a solution to allow our recruiters to make calls on their cell phone appearing as if it was their desk line. We also needed to view analytics. This solved that problem for us
Pros
- Easy to use
- Great guides from help.Webex.com for troubleshooting
- Efficient support
- Excellent analytics
Cons
- Not issues thus far
- It had made meeting efficient during the pandemic
- Has helped remote workers get more involved
- Provided valuable call analytics
- Cisco Unified Communications Manager (Call Manager)
It’s adopted ok from calling only
- Ms teams
We are a dual shop so use both. It wasn’t hard
- Microsoft Teams and Slack
Webex App is way more intuitive than Slack and Microsoft Teams.
Do you think Webex App delivers good value for the price?
Yes
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
Yes
Did implementation of Webex App go as expected?
Yes
Would you buy Webex App again?
Yes
Webex App Feature Ratings
Cisco Hybrid Work
- Webex Meetings
- Webex App
- Webex Calling
- Webex Webinars
- Webex Events
- Slido
- Cisco Webex DX80
- Cisco AnyConnect
- Working from anywhere (e.g., coffee shop, airport)
- Working from an office or other company space
- Working from home
We’re long in it, but moving fully to the cloud
We just focused on calling and meetings and they worked. We just couldn’t see analytics the way we wanted
Good calls, good meetings and good analytics
Some calling issues with poor Wi-Fi, but other than that it’s been a good experience
Because I love the support behind it
- Webex
- Microsoft Teams
- Zoom
- Slack
Cisco Webex Experience
We use the one app and it works perfectly for us
It work’s excellent and keeps our collaborative needs met
The noise suppression has been amazing
Using Webex App
500 - All functions
3 - General support team
- Calling
- Meeting
- Analytics
- Messaging
- Sms
- Sms to their clients
- Slido in meetings
Evaluating Webex App and Competitors
- Scalability
- Integration with Other Systems
- Ease of Use
Security - we need the most secure app
I wouldn’t change it from the selection process
Webex App Implementation
- Third-party professional services
That’s confidential
Yes - In waves of location
Change management was a big part of the implementation and was well-handled - None
- I was not there for it
Webex App Support
Pros | Cons |
---|---|
None | None |
I don’t believe so
Yes - Resolved timely and with satisfaction
Our team always does
Using Webex App
Pros | Cons |
---|---|
None | None |
- Calling
- Meetings
- Chat
- File sharing
- None
Yes - It’s excellent and works just like the desktop app
Comments
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