Save time, Create Personal Connections
July 04, 2020

Save time, Create Personal Connections

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vidyard

We use Vidyard to increase click rates on prospecting emails. Surgeons & their gatekeepers get cold calls/cold emails but with Vidyard we are able to create a more personal touch and human interaction that is helping with click rates from both the end-user and the gatekeeper. We have also found the tool useful to quick document walkthroughs such as quotes. Once again, creating a human interaction with the supply chain/administrator who typically deals with reps through emails until late in the process.

Pros

  • Share large amounts of information in a short period of time.
  • It is fun.
  • Creates a personal touch.
  • Increases click rate.
  • Creates something to talk about.
  • Helps with getting humor across.

Cons

  • Extra steps to share in order to track "who" is clicking vs. that there is a click.
  • Screen recording shows open tabs, it would be nice to focus on a single page vs the whole desktop.
  • Mouse always showing vs hidden when still.
  • Received positive comments on the videos as part of outreach responses.
  • Reduced meeting requirements for small scale project management activities.
  • Angrier responses from those who do not want to receive outreach emails.
  • Increased click rate (anecdotal evidence).
With respect to the program itself, Vidyard is easy to download and integrate on your computer/browser. However, I include the need to set up your space (lighting, background, and so on) when evaluating integration. You may need to invest in some additional lighting and a better camera set up depending on your audience and intended use cases.
I find Vidyard is well suited for outreach, document explanation, project management, and human interactions such as birthdays & work anniversaries. I would not use Vidyard as a replacement for general internal emailing or longer presentations. I also find it less appropriate to use with external customers where a relationship/human element is established (unless it is some personal touch like a birthday).

Comments

  • Gillian Wyatt | TrustRadius Reviewer
    Gillian Wyatt
    (Vendor Representative) commented 4 years ago
    Hi there, thank you so much for the review! Firstly, so glad you are finding Vidyard FUN, we love to hear that! We're also glad to hear that we are helping you standout and get in-front of prospects that are typically harder to penetrate. I will definitely take your feedback on our screen sharing option back to our product team. We are always looking for new ways to help enhance your Vidyard experience!

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