UKG Ready!
Overall Satisfaction with UKG Ready
UKG provided our organization with a thorough implementation process from start to finish, ensuring that we were happy with all areas of the product, modules, reports, and customer service. Our prior HR and Payroll provider lacked in several of these areas. Additionally, the product is very user-friendly, and we are able to provide more HR information and resources to our employees all in one place instead of multiple sources, links, and/or documents.
Pros
- Automation process is more streamlined and is catered to our specific needs
- User-friendly for administrators and regular staff- the ability to learn independently or obtain assistance from the site.
- Knowledgeable customer service staff who knows both HR and payroll.
Cons
- Employee profiles could be viewed a bit easier, and maybe buttons should be on the first page instead of drop-down menus.
- Federal and state forms should be easier to understand and access. Some people have had difficulty making changes.
- Searching for an employee from the home page could be a bit easier. It tends to get confusing if you just look up an employee by name.
- It is a slow process. We have not been able to set up all of the areas we need, so it is difficult to provide feedback on all areas.
It has only been close to three months since we went live, and we are currently offboarding a number of employees. It appears that my team's stress level is much lower compared to last year when working with our prior HR and Payroll services provider. The biggest change is that we are able to do one-off payroll runs, which we could not do with our prior service provider.
Do you think UKG Ready delivers good value for the price?
Yes
Are you happy with UKG Ready's feature set?
Yes
Did UKG Ready live up to sales and marketing promises?
Yes
Did implementation of UKG Ready go as expected?
Yes
Would you buy UKG Ready again?
Yes
Comments
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