Great program! Excited to see the long term KPIs for this investment!
April 23, 2020

Great program! Excited to see the long term KPIs for this investment!

Casey McGuigan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TrustRadius for Vendors

We are currently using TrustRadius to boost brand awareness and gain high-quality leads along with product reviews. Here at Infragistics we have a number of different product lines, some that have been around for 30 years and some that have just launched within the last year. Launching new products into a crowded market is difficult. TrustRadius is really helping us build recognition in the market.

Pros

  • Customer Service: Their customer service and the level of commitment they have to their customer success is really impressive.
  • Functionality: Not many vendors have the ability to integrate into your ad systems.
  • Quality of Reviews: The reviews that we have received from TrustRadius are really providing value to our content, website, and more.

Cons

  • Nothing at this time. I am waiting for leads to ramp up to gauge the quality still!
  • Strong Customer Reviews
  • Brand Awareness
The quality has been high. There are a good amount of required fields in the process of the review. This could also result in drop-offs from reviews. However, for the reviews that do come through we know they will be of use to us.
It is too early to tell for us.
We have also invested in:
  • G2 Crowd: This is probably the closest competitor to TrustRadius. So far the only advantages I am seeing to G2 Crowd is the amount of intent data, general traffic to our page and the level of respect their grid and awards have in our space.
  • SelectHub
  • Finances Online
  • Capterra
I think TrustRadius is best suited for when the category your product falls in gets a signification amount of traffic.

Comments

  • Jennifer Griffin | TrustRadius Reviewer
    Jennifer Griffin
    (Vendor Representative) commented 4 years ago
    Hi Casey, Thanks for the feedback - and welcome to the TR family! I'm so glad to hear that your start with TrustRadius has been positive and that you value our CS team; we aim to be true partners to all of our customers. We have been investing heavily in our SEO which has led to a sharp increase in our general traffic. As this continues to grow, you'll see the intent data grow as well, so stay tuned. We're quite excited about what we have on the horizon in that regard. Thanks, Jennifer Griffin VP, Customer Success - TrustRadius

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