TrustRadius has the best account management I've ever experienced!
Updated January 07, 2020

TrustRadius has the best account management I've ever experienced!

Jennifer Freedman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TrustRadius for Vendors

We are using the TrustRadius platform to generate reviews which can be used to provide customer proof points and testimonials to potential users. It can be difficult to capture customer feedback so this provides us with an additional way to do so. Departments involved have been business ops, sales, marketing, product and customer success.

Pros

  • The support TrustRadius offers has been really impressive!
  • The TrustQuotes library is very easy to use both to create quotes and to find them.
  • The reports section is really helpful and provides us with valuable visitor insights.

Cons

  • It would be nice to be able to customize the review widget further.
  • Increased reviews in industries which have proven difficult previously.
  • Provided over 100 talking points for the sales team to reference and share.
  • Improved our overall market position.
The quality of the reviews has been quite good. We also included custom questions to provide specific insight into the buying process and our product to provide additional feedback to both our product marketing and sales teams. The majority of the feedback has been consistent and has helped us to build use cases to address those needs.
We've also partnered with G2Crowd. The account support we've received from TrustRadius to G2Crowd is night and day. With TrustRadius we feel like we have a true partner who is invested in our success as much as their own.
TrustRadius is really great for gathering true insight into the customer uses cases and overall satisfaction with our platform vs. others. We are not using TrustRadius as a lead generation tool, but rather a tool which helps us move contracts through the sales funnel faster.

Value of Reviews

  • Generate social proof
TrustRadius has allowed us to gain feedback and proof points that are used by both the product and sales team. The product team uses the feedback to validate their vision and the sales team uses these proof points to start conversations and validate experiences that are expected when using Jama.
  • Website
  • Marketing collateral
  • Sales collateral
  • Sales Decs
We've seen great success in including TrustRadius reviews and quotes within our sales deck. It's easy for us to point to a story that was not crafted by our own content team and is the true voice of a current customer. These stories resonate with our prospects because they offer a much more natural tone.

Comments

  • Jennifer Griffin | TrustRadius Reviewer
    Jennifer Griffin
    (Vendor Representative) commented 5 years ago
    Thanks so much for taking time to submit your feedback - we value this highly! You've been able to collect some amazing reviews and are doing all the right things in putting the voice of your customer to work for you. I'm glad you are seeing this reflected in improving your sales funnel velocity. We pride ourselves on delivering stellar account support and believe it sets us apart from other review sites - I'm glad you are feeling this with your account. I have passed along your feedback regarding adding additional customizations to the widget and we'll keep you informed as changes roll out. Thanks, Jennifer Griffin VP, Customer Succes - TrustRadius

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