TriNet has its benefits and weaknesses.
August 30, 2024

TriNet has its benefits and weaknesses.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

I am the Director of HR, and we use TriNet for all our payroll/HR needs. We have several locations in different states. TriNet does offer several other platforms, including Time & Attendance, Applicant Tracking, Benefits, Compliance, and Employee Retention. You can use their system for pre-employment background checks and drug tests. You can build your reports and select from the many reports already in their system. You can post jobs to several job boards all at once. You have a dedicated person to help you through any issues.

Pros

  • You have any compliance questions at your fingertips-for any state.
  • You can post jobs to 5 different job boards at one time.
  • You can build your own reports with whatever criteria you need.

Cons

  • The fact that everything is on a different platform, they don't talk to each other sometimes.
  • Pricing for Drug tests and Background check is higher than if I do it off site.
  • I would like to be able to see an employee's personal e-mail without having to "edit".
  • Without running a report, I would like to see the complete social security number.
  • Looking at an employee's profile, it would be nice to see DOH & DOT without going into the profile... next to their name at the top.
  • I would like to be able to pay an employee with a manual check. There are times when the employee needs the funds immediately and can't wait the three or four days it takes to process a payroll.
  • Access to see employee's driver's license number on their profile.
  • We went with Tri-Net to keep our health insurance costs down.
  • Owners wanted a PEO, they seemed to be the best fit.
  • To help with HR Compliance with several states.
We have issues getting on the system. We have to run reports often to get simple information that should be visible when we log into the employee's profile. Even if I am working and look away for a few minutes, I get logged out of the system and need to log back in again.
The support has been amazing. Although they might not be able to fix or answer our questions right then and there, they are always available. If they cannot be reached, there is a backup person that you can communicate with. They are always very pleasant to talk to and very respectful of our wishes.
We did not have TriNet during COVID.
We selected TriNet because the owners wanted to use a PEO. After reviewing several PEOs, TriNet was our best option.

Do you think TriNet delivers good value for the price?

Not sure

Are you happy with TriNet's feature set?

No

Did TriNet live up to sales and marketing promises?

No

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

No

We have had many issues getting on the system sometimes, and T&A doesn't always talk to the Platform.

TriNet Feature Ratings

Employee demographic data
8
Employment history
3
Job profiles and administration
3
Workflow for transfers, promotions, pay raises, etc.
5
Organization and location management
3
Compliance data (COBRA, OSHA, etc.)
4
Pay calculation
8
Off-cycle/On-Demand payment
2
Benefit plan administration
9
Direct deposit files
1
Salary revision and increment management
8
Approval workflow
4
Balance details
2
Annual carry-forward and encashment
2
View and generate pay and benefit information
9
Update personal information
9
View job history
8
View company policy documentation
5
Employee recognition
8
Report builder
7
Pre-built reports
9
Ability to combine HR data with external data
8
Performance plans
7
Performance improvement plans
8
Review status tracking
5
Review reminders
5
Candidate search
3
Candidate development
4
New hire portal
5
Manager tracking tools
5
Corporate goal setting
7
Individual goal setting
7
Line-of sight-visibility
6
Performance tracking
7
Job Requisition Management
3
Publish to Social Media
1
Job Search Site Posting
3
Applicant Tracking
2
Notifications and Alerts
3

Comments

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Ellen Mapue
Verified User