Overview
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Review
TriNet works hand-in-hand with my small business.
The Value TriNet provides to my Firm
Excellent Payroll and HR Provider for Smaller Businesses - Significant Time Savings
TiNet a platform you can trust
Good use for Large Businesses
TriNet Review
We like the platform and reporting upgrades that have happened as …
Makes supporting the company workforce easier with a high level of professionalism
Great, unless you need corrections
Great Support for Small Nonprofit Organization
Platform is good, I think Support could use improvement
Satisfied Company Using Payroll/HR/Benefits
TriNet review 2024
Great Help
How TriNet Differs From Its Competitors
COVID-19 Support
COVID-19 Support
COVID-19 Support
COVID-19 Support
TriNet kept us up to date with rules and regulations.
COVID-19 Support
COVID-19 Support
COVID-19 Support
COVID-19 Support
TriNet was useful for a while with compliance and reporting. Issues with plan changes and staff needs …
COVID-19 Support
COVID-19 Support
COVID-19 Support
COVID-19 Support
COVID-19 Support
COVID-19 Support
COVID-19 Support
COVID-19 Support
COVID-19 Support
COVID-19 Support
COVID-19 Support
COVID-19 Support
COVID-19 Support
COVID-19 Support
COVID-19 Support
COVID-19 Support
COVID-19 Support
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- View and generate pay and benefit information (649)9.191%
- Update personal information (663)8.282%
- Pay calculation (662)8.181%
- Benefit plan administration (673)7.979%
Reviewer Pros & Cons
Pricing
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
35 people also want pricing
Alternatives Pricing
What is Gusto?
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
What is Justworks?
Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 7Employee demographic data(430) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 7Employment history(469) Ratings
Employment history is the ability to track previous positions held.
- 6.7Job profiles and administration(439) Ratings
Job profiles and descriptions can be created and edited.
- 7.2Workflow for transfers, promotions, pay raises, etc.(528) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 6.5Organizational charting(360) Ratings
Organizational charting is the ability to create hierarchical charts.
- 7Organization and location management(381) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 7.7Compliance data (COBRA, OSHA, etc.)(492) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 8.1Pay calculation(662) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8Support for external payroll vendors(5) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.1Off-cycle/On-Demand payment(187) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 7.9Benefit plan administration(673) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 8.8Direct deposit files(625) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.1Salary revision and increment management(547) Ratings
Salary revision is the ability to modify individual employee pay.
- 7.4Reimbursement management(335) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 6.9Approval workflow(352) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7Balance details(414) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 6.9Annual carry-forward and encashment(334) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 9.1View and generate pay and benefit information(649) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.2Update personal information(663) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(559) Ratings
Employees can review company handbook, and corporate policy documents.
- 5.5Employee recognition(192) Ratings
thank a team member
- 8.7View job history(488) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 1Tracking of all physical assets(1) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.2Report builder(471) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.5Pre-built reports(525) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.5Ability to combine HR data with external data(258) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.3New hire portal(549) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.6Manager tracking tools(335) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 6.4Corporate goal setting(74) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 6.3Individual goal setting(82) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 6.5Line-of sight-visibility(73) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 6.5Performance tracking(81) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 6.9Performance plans(130) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.2Performance improvement plans(127) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 7Review status tracking(122) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8Review reminders(131) Ratings
System can generate reminders to ensure review completion timeliness.
- 7.2Multiple review frequency(3) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.2Candidate ranking(1) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 7.1Candidate search(57) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 6.7Candidate development(53) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 6.3Job Requisition Management(72) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 5.5Company Website Posting(1) Ratings
Software allows postings to be displayed on the company website
- 4.8Publish to Social Media(58) Ratings
Software provides ability to publish postings to social media sites
- 6.2Job Search Site Posting(72) Ratings
Software provides ability to publish postings to top job search sites
- 9.1Duplicate Candidate Prevention(1) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 6.6Applicant Tracking(76) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 6.4Notifications and Alerts(85) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TriNet?
TriNet Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
Succession Planning Features
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
TriNet Integrations
TriNet Competitors
- ADP TotalSource
- OASIS
- Insperity
- Paychex PEO
TriNet Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1129)Attribute Ratings
- 6.5Likelihood to Renew50 ratings
- 6.8Availability18 ratings
- 6.8Performance18 ratings
- 7.3Usability599 ratings
- 7Support Rating685 ratings
- 8.7Online Training8 ratings
- 8.5In-Person Training6 ratings
- 2.8Implementation Rating27 ratings
- 7.9Configurability11 ratings
- 8.3Product Scalability17 ratings
- 8.2Ease of integration7 ratings
- 7.8Vendor pre-sale14 ratings
- 7.8Vendor post-sale14 ratings
- 7Professional Services4 ratings
- 7.3Contract Terms and Pricing Model3 ratings
Reviews
(1-25 of 704)Make more money by outsourcing HR.
- Easy to use online platform.
- Payroll and tax reporting.
- Customer service for any needs we have.
- Service fees are getting to be high enough where I question using TriNet.
Review
- payroll
- time management
- HR
- The staff does not return call on time
- the time keeping portal glitches a lot
- the on boarding seems to complicated for some employees
TriNet works hand-in-hand with my small business.
- The payroll platform is very easy to navigate.
- TriNet's HR management makes my life a lot easier.
- TriNet’s reporting is always helpful.
- The onboarding in certain scenarios could use some improvements.
- Although the reports are great, it is sometimes challenging to identify the ones that I need.
The Value TriNet provides to my Firm
- TriNet sets up our benefits options so that they are easy to understand. This is important because our employees rely on these benefits to keep themselves and their families healthy.
- Through TriNet, we have access to clear and concise payroll reports that we have used for various purposes.
- TriNet has helped us facilitate family leave for some of our employees, which alleviated the stress these employees were facing.
- When our payroll is larger than usual, the process and deadlines for submitting it can be stressful.
- It would be helpful to be able to talk directly to certain experts that are addressing our questions rather than always having to communicate through our appointed representative.
- Payroll.
- Employee onboarding and termination.
- Reporting greatly improved.
- Site search could be improved.
- Turnover with company representatives.
TiNet a platform you can trust
- Being in Australia, they are a chat away if assistance is required
- Health benefit program for the employees is easy to renew every year
- The help section is not as detailed; so you usually have to contact them
- From the administrator's point of view, I don't know what the employees are seeing from their side. Hard to tell new employees what are the steps to take next.
Good use for Large Businesses
- HR rep that is the same for assistance
- Employee portals
- Options to employees for payment types
- payroll
- Generating reports portal
- Assistance for employees
- Ease of navigating portal
- Ease of making changes
- timeframe of obtaining insurance certificates
TriNet Review
We like the platform and reporting upgrades that have happened as of late.
The integration of the platform with other services like background checks is very convenient user friendly.
- The timekeeping module and mobile application is a big plus for us.
- Benefit selection was an easy understandable process for me.
- Reporting is very helpful.
- The payroll is a bit restrictive. I couldn't seem to get my first PR Rep to understand a deduction I needed for the company officer on the payroll. I gave up then was shortly transferred to a new rep. I haven't brought up the issue again.
- Currently not using the Paid Time off module. I was given 2 choices and have not chosen either yet. I am still approving time off internally, but the application on the paychecks works fine.
Integration of the platform with other services including background checks has been a big time saver.
- Wide range of benefits choices
- Professional support
- Payroll
- Employee onboarding
- Customer Service - the move from an assigned customer rep to Connect 360 has diminished the effectiveness and timeliness of the customer support for SNTC
- Follow-up and follow-through. Changed banks and notified Trinet two pay cycles ahead of the change. Trinet failed to perform the required checks causing the payroll to fail. Trinet then attempted to bully SNTC for the mistake. When reps finally admitted Trinet failed to perform the correct steps, I asked for SNTC's account to be cleared of black marks. Was not done and bullying continued when asked to direct wire payroll funds for the next payroll. Too many errors by Trinet personnel for one simple bank change.
Great, unless you need corrections
- normal process implementation (payroll)
- consulting on specific HR issues
- Benefits information
- answering specific questions about, for example, PTO inconsistencies
- account contact is not as responsive as desired
- fixing problems with data (PTO, for example)
Less suited when you need to explain an issue and get a resolution on a specific issue
Great Support for Small Nonprofit Organization
- TriNet has an expansive repository of resources, which is particularly helpful as a small organization.
- TriNet provides support for a range of HR functions that allow us to have a go-to support option in one location.
- TriNet utilizes webinars, newsletters, announcements, and other convenient and accessible avenues to stay up-to-date on the often-changing compliance measures, as well as feature announcements, trainings, and updates.
- TriNet's customer service has always been respectful but nearly all interactions have had a point where there was follow-up promised and not received and where I'm unable to reach anyone or get a response mid-case. It's common that I'll finally get to someone that can help me, only for them to say they'll email me information. When that information is received, it's missing aspects of my question/need, and it takes several emails (and sometimes weeks/months of repeated follow up) to get the rest of the information needed.
- TriNet's chat support almost always has to transfer me to another team, oftentimes 2-3 times because a representative transferred incorrectly. This is very frustrating and causes me to have to have longer wait times and repeated questions/explanations to get caught up.
- Dashboard is user friendly
- Most items are easy to update for Admins
- Reporting feature is helpful
- The system should allow Admins to update leave information without sending an email
- The leave department itself could use training on regulations and overall customer service skills
- The dashboard should update employees with custom details added to their records
Satisfied Company Using Payroll/HR/Benefits
- Onboarding of new hires
- Ease of payroll processing
- Reporting functionality to assist with finance department
- Breadth of benefit choices
- I would greatly appreciate a TriNet information sheet/download that can be provided to prospective hires that provides a summary of our benefits and other offerings.
TriNet review 2024
- Payroll
- Payroll tax administration
- Benefit management
- Some state and local payroll taxes require some intervention from us would be nice if they handled 100% of the payroll taxes for these few states and localities.
Great Help
- Payroll services
- Benefit packages
- Customer services
TriNet Review
- Payroll processing is simple
- Updates to federal/state/local requirements are conveyed to us via email.
- Access to webinars and training are good.
- Customer service from dedicated rep - Responses not timely, unclear responses, no follow up or confirmation from rep. Often times I need to follow up several times on emails. My rep has never picked up the phone when I called, or returned messages I've left. Lack of expertise in my opinion.
- Text and phone support should be available for basic questions and they should have more knowledge so responses are available quickly. For general questions that I chat in or phone customer service about, they will simply create a ticket that goes back to my rep and then I still have to follow up to try and get assistance.
- Training (such as performance reviews) should be recorded so that we can rewatch them. If there are concerns about changes affecting the info, there should be several disclaimers explaining that this information can change at any time and that it's highly suggested to watch the video within the next month of the recording date, for example.
- Expense Reporting.
- Compliance.
- HR Notices.
- Time Off has been finnicky. Currently, our entire staff shows negative time for sick time accruals.
- The dashboard can be used in Dark mode, but the accessibility doesn't work in Dark Mode.
- The UI can be clunky.
- The TriNet platform is very user friendly and easy to navigate.
- The benefit plans available are varied and affordable.
- The applicant tracking module covers all aspects of the hiring process (job posting, candidate management, interview scheduling, background checks) and easy to follow workflows.
- The performance platform is not very intuitive, a little quirky and clunky.
- In the hiring platform, under skills assessment, the choices when someone responds are “no experience”, “some experience” and “expert”. To us, expert seems like a stretch from some experience – would “proficient” be a better word for that?
I am very happy with TriNet
- They offer outstanding rates on health plans and many other benefit plans.
- Payroll is easy to manage.
- Customer service is very responsive.
- Expense management could be improved upon. We use a state bank for credit cards, and we were unable to link our credit card accounts directly. I have a workaround, but it means manually uploading the charges. Also, in this particular area, the support is not the best.
- Also in expense management, while it has many fields for you to enter information, some of those don't show up on the reports.
TriNet review
- Relationship manager real-time response to issues as they come up
- HR-related advice
- Ease of use of web-site both as an administrator and as an employee
- Flexible reports
- Our needs are met
Great HR and Benefits Provider for small employers
- Selection of Medical Plans
- Pricing of Medical Plans
- Offering Medical and Child Care management accounts
- The biggest confusion is deductible year vs plan year if they are not alligned as of January 1
Great HR partner for schools
- Technology
- Service
- Relationship
- Increase system customization
TriNet Review
- Communication
- Problem solving
- Reachable
- Resolving tickets a bit quicker- sometimes we are on a time crunch and it's a bit difficult to wait on someone to respond.
- Opting out of news from states where not located in. It would help reduce the number of communications that are not relevant to us.
- Cost of benefits
- Payroll accuracy
- Customer Support
- expansion of service to include Canada and Mexico
- further reduce overall cost of services
TriNet is not well suited for remote employees located outside of the United States and Globalization Partners is a very expensive company to work through and is the "partner" firm to TriNet in these cases.
TriNet
- Multi-State Payroll
- Benefits Administration
- I'd like to see them offer an ASO (Administrative Services Only) model for clients moving away from a PEO (professional employer organization).
- Workday integration.