Shopify, or not?
June 22, 2021

Shopify, or not?

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Basic

Overall Satisfaction with Shopify

We use Shopify as our eCommerce tool across the whole organization. We're a small company, so we needed something we could set up and support ourselves which Shopify made simple. As the business is a start-up, it made sense to use Shopify as they take a small percentage of sales, rather than an upfront fee.

Pros

  • Easy setup
  • Inventory, shipping, return options
  • Ability to adjust price as per margins

Cons

  • There's always an add on you need that increases the cost
  • Lacking plugins/integrations
  • SEO needs improving
  • Add-ons add up to overall cost
  • One platform for multiple solutions
  • Had to seek outside help with SEO
  • Adobe Business Catalyst (Discontinued)
Adobe Business Catalyst was used before Shopify but we ended moving away from the platform and we constantly ran into issues. The support wasn't like Shopify, nor was the platform as reliable. Shopify handles alot more, alot better but we found the constant need to add add-ons adding to the overal cost.

Do you think Shopify delivers good value for the price?

Not sure

Are you happy with Shopify's feature set?

Yes

Did Shopify live up to sales and marketing promises?

Yes

Did implementation of Shopify go as expected?

Yes

Would you buy Shopify again?

Yes

Shopify is well suited for a small and at a push, medium-sized company. I'd recommend anything bigger should look elsewhere as it will most likely be more cost-effective to have a custom-made eCommerce [solution].
It's good for small companies who want to handle orders, shipping, returns, etc through one platform.

Shopify Feature Ratings

Product catalog & listings
7
Product management
7
Bulk product upload
6
Branding
3
Mobile storefront
7
Product variations
7
Website integration
4
Visual customization
7
CMS
6
Abandoned cart recovery
7
Checkout user experience
8
eCommerce security
8
Promotions & discounts
7
SEO
3
Order processing
8
Inventory management
8
Shipping
8
Custom functionality
5

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