Great tool for managing incidents
Overall Satisfaction with ServiceNow Now Platform
ServiceNow Now Platform helps with incident tracking, requests, and problem management. It has built-in workflows with customization; this helps with the proper management of work items. The approval process helps ensures tickets go through proper approval flow. With multiple customers and their issues, this tool is essential to manage everything and meet customers' expectations.
Pros
- Workflow
- Custom changes
- New fields
- Notifications
- Custom views
Cons
- Too many options
- Query editor can be simplified
- Better communication
- Better tracking
- Custom reports which helps with analysis
Do you think ServiceNow Now Platform delivers good value for the price?
Yes
Are you happy with ServiceNow Now Platform's feature set?
Yes
Did ServiceNow Now Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServiceNow Now Platform go as expected?
I wasn't involved with the implementation phase
Would you buy ServiceNow Now Platform again?
Yes
Comments
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