ServiceNow Now Platform review
March 23, 2022
ServiceNow Now Platform review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow Now Platform
Our customers use ServiceNow Now Platform to raise orders or cases and I often will raise cases on behalf of customers. It is very easy to use. Our customers can also get advice on the product on the platform. we can raise internal cases on there. Also to teams such as IT if we need replacement equipment or other software is not working
Pros
- Stores Information
- Raises Faults
- Raises Cases
Cons
- Searching for raised cases
- Searching by customer name
- Streamlined Customer queries
- Taken pressure off the call centre
- Simplified the way our customers contact us
Do you think ServiceNow Now Platform delivers good value for the price?
Not sure
Are you happy with ServiceNow Now Platform's feature set?
Yes
Did ServiceNow Now Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServiceNow Now Platform go as expected?
I wasn't involved with the implementation phase
Would you buy ServiceNow Now Platform again?
Yes
Comments
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