Know your customer with SAP data solutions
Overall Satisfaction with SAP Customer Data Solutions
We manage customer data from various sources on this platform. We track data for advanced customer insights and analytics. Customer engagement and increased conversation using the tools was the idea behind using the SAP Tools for better customer experience. We are able to present items to the correct audience based on their behaviour in the past.
Pros
- Accessing the data stores
- High customisation on data interfaces based on the requirements
- Tracking to preference management and reporting
- Easy to use UI
- Handling analytics very well
Cons
- Integration with external services is barrier
- Limited options of social media engagement
- High budgeted product
- Not ideal for beginners
- Customer attraction, retention and lead capture. Building relationships with the customer base.
- AI/ML features stands out.
- 360 degree view of the customer. Personalize interaction with the customer thus providing rich relationship experience.
- More effective customer service using in depth analytics and provide best solutions.
It was the best in the market and many organization's were using this when we looked for the options available in the market. It has best customer ratings and good brand value.
Do you think SAP Customer Data Solutions delivers good value for the price?
Not sure
Are you happy with SAP Customer Data Solutions's feature set?
Yes
Did SAP Customer Data Solutions live up to sales and marketing promises?
Yes
Did implementation of SAP Customer Data Solutions go as expected?
Yes
Would you buy SAP Customer Data Solutions again?
Yes
Comments
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