AdaptiveWork - Works for Us.
June 19, 2024
AdaptiveWork - Works for Us.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Planview AdaptiveWork
At Princess Cruise Lines, we use AdaptiveWork for user/vendor management, financial processing, timekeeping, and project management. The Time Entry feature has saved the company a lot of headaches when billing clients for the projects they are working on. Before, they would send an invoice without a record of hours worked, so this has helped out immensely.
Pros
- Reporting.
- Project Management,
- Being able to customize the tool to make it fit our business needs.
Cons
- We've had technical issues this year with the Global Search functionality. It only worked for specific users, but this has been resolved.
- Since we use AdaptiveWork as a financial tool as well, the customization has allowed us to improve many processes.
Yes, streamlining processes without using email that go back and forth between parties makes it much more efficient and having these tracked at the project and request level for auditing purposes.
Yes, the dashboards are great. Having several reports in one view makes it easier for all of us.
We have integrated JIRA with AdaptiveWork in the past; this worked very well for project management and time tracking.
Large impact. Being able to customize workflows or custom actions to match business needs is especially important because things are evolving constantly.
Making processes more efficient and easier for the end user. At PCL, we use AdaptiveWork not only for project planning but also for financial processing. For financial processing, we routinely update workflows and custom actions to ensure the partner is paid on time and to make their experience in AdaptiveWork more enjoyable.
I've always enjoyed working with AdaptiveWork. It's a customizable tool that is easy for the end user to use.
Do you think Planview AdaptiveWork delivers good value for the price?
Yes
Are you happy with Planview AdaptiveWork's feature set?
Yes
Did Planview AdaptiveWork live up to sales and marketing promises?
Yes
Did implementation of Planview AdaptiveWork go as expected?
Yes
Would you buy Planview AdaptiveWork again?
Yes
Planview AdaptiveWork Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We did not purchase the premium support. I don't believe we've used it much in the past.
Yes - I was having an issue with the Global Search functionality but I was in contact with Kacy and she was able to assist in getting it resolved.
All the time, Kacy as mentioned, is great!! She's on top of all the issues I've encountered.
Comments
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