Item: Outreach
Rating: 8
Author: Jake Weber

Overall Satisfaction with Outreach

Use Cases and Deployment Scope

I'm an Account Executive and use it for daily outreach sequences. We also have a team of BDR's that use it for daily call, email and follow up tasks.

Pros and Cons

Pros

Workflow
Prospect activity History
Integration with Gmail

Cons

Adding Prospects can take a lot of time
API integrations can be difficult (More on our end)

Return on Investment

Increased response Rate
Helped me to engage with customers that are showing positive signs of engagement
Increased response rate due to tweeking sequences

Scalability

I've used Outreach for 3 years and I've seen the product grow with the times.

AI Capabilities

We don't use AI as much as we could. We need to adopt more practices. What would be neat would be the ability to use AI to prospect and pull people into a sequence.

Usability

It is a great tool! Makes the prospecting journey easier.

Alternatives Considered

Wish I had other tools I've used to stack against. I have only used Outreach.

Key Insights

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

Yes

Did implementation of Outreach go as expected?

Yes

Would you buy Outreach again?

Yes

Likelihood to Recommend

Love that it shows me when a prospect opens and email, also how many times they viewed it. Also, the ability to go through people in a sequence and not have to keep track of who I've reached out to.

Comments

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Outreach review