Item: Outreach
Rating: 8
Author: Miguel Molina

Overall Satisfaction with Outreach

Use Cases and Deployment Scope

As a BDR, Outreach helps me keep track of all the prospects I have to contact, saving me a huge amount of time. The sequences help us be consistent in our messaging and contact prospects in due time.
Snippets save a lot of time and being able to track how every prospect has interacted with the company.

Pros and Cons

Pros

Sequences, to keep track of how and when to contact prospects
Snippets, to save time writing emails
Tracking how prospects have interacted with our contacts (answered calls, emails opened, replied, etc.)

Cons

Frequency of reports

Return on Investment

More meetings booked
Time saved

Usability

Learning curve is small, UX is friendly yet capabilities and reporting are extensive.

Alternatives Considered

Gong

Outreach is more user friendly and has more functions that are useful for my organisation.

Key Insights

Do you think Outreach delivers good value for the price?

Not sure

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

Yes

Did implementation of Outreach go as expected?

I wasn't involved with the implementation phase

Would you buy Outreach again?

Yes

Other Software Used

Salesforce Lightning Platform, Clari Copilot

Likelihood to Recommend

Outreach is useful when your company manages many prospects and when the BDR/SDR/Sales teams include several dozens of people.
If your company does not manage large numbers of prospects and the sales/BDR/SDR teams are not large in numbers because obtaining an ROI from the platforms could prove hard.

Comments

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Great tool for Business Development