Overall Satisfaction with Oracle Siebel CRM
Siebel is like a backbone to our organization, having the endless capacity for integration. When it comes to managing customer data or catering to any service requestor, Oracle Siebel never disappoints us; it has a pretty impressive interface and security.
- Siebel is really helpful when it comes to managing customer data it's like you can have billions of customers' details in one place and get it with just a single click.
- Having too many options to serve customers when it comes to Complaint handling and escalations from them.
- The security feature is amazing. There is no need to worry about leakage of confidential data.
- Sometime it start performing slow while fetching data.
- Interface is little hard for beginners.
- Retention of customer is increased impressively.
- The integration is amazing as we can have multiple integration without hassle.
- It can be deployed both on-premises and in the cloud. Also, it has a user-friendly interface once you get your hands on it.
As our customer base is getting bigger, we were in need of a CRM that could manage all of our customer's data and stuff, and Siebel did it well.