OpsGenie a great alert mechanism tool
June 25, 2024

OpsGenie a great alert mechanism tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpsGenie

We used OpsGenie software in our Oncall rotation for overall Production support of IT Business Intelligence activities which included data-warehousing and reporting support. OpsGenie would send alerts whenever there was a Production issue to the person in shift for support

Pros

  • Send alerts to specific individuals that are in On Call support
  • Setup a resource rotation that can handle exceptions
  • Give you multiple options of delivery for the alerts
  • Single Sign-on

Cons

  • Better and quicker access to review some of the settings related to the app and to the usage
  • I only heard that it was part of a package, and the pricing was good for the company
OpsGenie is more flexible in the setup. I'm not sure if Resolver evolve to something more like OpsGenie but the mobile access we had with OpsGenie was excellent compared with Resolver. There was other software that we used in my company but that either we didn't use it for alerts or just didn't have the same capabilities as OpsGenie, specially as an alert mechanism for Production support.

Do you think OpsGenie delivers good value for the price?

Yes

Are you happy with OpsGenie's feature set?

Yes

Did OpsGenie live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OpsGenie go as expected?

I wasn't involved with the implementation phase

Would you buy OpsGenie again?

Yes

Like I mentioned previously, OpsGenie is well suited to be used as an alert mechanism. In OpsGenie there could be multiple setups for teams and shifts. OpsGenie handles exceptions like overrides when people is not available in emergencies. OpsGenie also can be setup to alert via text messages, email or directly through the app. The app automatically shifts the person in the rotation and alerts the person. Whenever something that is setup to be alerted, the app can do it using multiple mechanisms to alert and make sure that the person that needs to be notified, does.

OpsGenie Feature Ratings

IT Alert Management
9.1
Incident Ticketing System
9
Notification and Escalation
10
Incident Classification
9
Incident Assignment
10
Incident Prioritization
Not Rated
Incident Documentation
Not Rated
Incident Tracking and Reporting
8
Self-Service Portal
9
Incident Resolution Workflow
9
Integration with Other Monitoring Tools
Not Rated

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