Great escalation Tool
June 26, 2024

Great escalation Tool

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpsGenie

We use OpsGenie to help technicians to never miss an important service ticket. Integrating with our CRM and ticketing system allows us to create rules that notify us if an issues is not taken care of in a timely manner. This has been a game changer for us. I would recommend this product to everyone.

Pros

  • Notify our techs in a timely fashion
  • integrate with our CRM

Cons

  • Make setting up rules easier
  • allow us to be attentive to our customers needs in a timely fashion.
Better feedback to our ticketing system

Do you think OpsGenie delivers good value for the price?

Yes

Are you happy with OpsGenie's feature set?

Yes

Did OpsGenie live up to sales and marketing promises?

Yes

Did implementation of OpsGenie go as expected?

Yes

Would you buy OpsGenie again?

Yes

Escalation notification is perfect.

OpsGenie Feature Ratings

IT Alert Management
7.6
Incident Ticketing System
8
Notification and Escalation
8
Incident Classification
7
Incident Assignment
7
Incident Prioritization
8
Incident Tracking and Reporting
Not Rated
Self-Service Portal
Not Rated
Incident Resolution Workflow
Not Rated
Integration with Other Monitoring Tools
Not Rated

Comments

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