OnBase makes ECM a task, not a chore.
March 08, 2017

OnBase makes ECM a task, not a chore.

Christopher Bunner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnBase by Hyland

OnBase by Hyland is being used as our enterprise content management system with a specific focus on automating processes within specific business areas. By allowing rapid importing of physical and digital artifacts into the ECM, OnBase provides the means to store, search, retrieve and process these artifacts. Our organizational business areas are then able to automate what was once manual tasks by leveraging the ability to define workflows that are congruent to internal business processes.

Pros

  • Workflows move documents through business processes with ease and functionality that is not possible in a physical exclusive environment.
  • Storage and retrieval are simple and easy and eliminates the need for physical storage space of documents and files.
  • Document retention allows for compliance with internal policy and procedure for longevity of document maintenance as well as regulatory considerations.

Cons

  • Continued use of the thick client to perform administrative tasks.
  • There is a high level of complexity involved with workflow development.
  • Use of OS services to perform tasks within the application.
  • Business processes have been reconsidered to better align with an efficient model that OnBase helps to craft.
  • Use of OnBase across the organization has eliminated the need for several individual solutions.
  • Consolidation of storage eliminates the need for off-site physical storage.
When properly designed and implemented, OnBase is a robust, highly functional enterprise content management solution that provides an easy to use interface for the end users. The end user experience is customizable, while at the same time, provides system administrators the ability to standardize many features and aspects of the client. This, combined with the ease of deployment and maintenance, makes it a great solution for ECM needs.

OnBase Feature Ratings

Enterprise Content Management
9.3
Content capture & imaging
9
File sync, storage & archiving
9
Document management
9
Records management
9
Content search & retrieval
9
Enterprise content collaboration
9
Content publishing & creation
Not Rated
Security, risk management & information governance
10
Contract lifecycle management
10

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