Really like using Less Annoying
February 10, 2023

Really like using Less Annoying

Stacy Feeney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Less Annoying CRM

I use Less Annoying (LA) to manage contacts, track sales leads and house documents such as proposals, purchase orders and contracts. I also use it for client notes that I reference over time, and task management to schedule next steps with contacts or clients.

Pros

  • Easy easy new contact, company and sales lead entry. Intuitive, easy to read and used. It's clearly designed with the salesperson in mind. There are not a lot of extra functionality that's not needed.
  • Very easy to run reports, use filters and download reports
  • Every time I've needed customer support it has been fast, effective and very friendly.
  • At $15/seat it's a great price for a small business
  • It's very easy to send an email from LA and have it captured in the contact profile. Much easier than when I've tried to do the same in Salesforce.

Cons

  • A couple times I've not been able to remove a document from a profile. I'm sure it's possible but it wasn't obvious when I clicked the document. There wasn't a delete option for example.
  • Easy to reach ROI because it is low cost.
I did not like Salesforce because it was over engineered for what a sales person. The cells were too small to read easily when entering contacts. There were lots of irrelevant cells in the contact form. Required fields (I know this was our administrator) were excessive and not always having the information led our team to enter dummy info resulting in inaccurate reporting. Good customer service was not available with our package.

Do you think Less Annoying CRM delivers good value for the price?

Yes

Are you happy with Less Annoying CRM's feature set?

Yes

Did Less Annoying CRM live up to sales and marketing promises?

Yes

Did implementation of Less Annoying CRM go as expected?

Yes

Would you buy Less Annoying CRM again?

Yes

Easy to use
Quick, well informed, nice.
Extremely well suited for managing a sales person's contacts and leads. Excellent for managing activities through the task function.
Does not have an option (as far as I know) to create proposals or invoices. That would be nice for a flow through from end to end of our company.

Less Annoying CRM Feature Ratings

Customer data management / contact management
10
Workflow management
8
Territory management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
Not Rated
Interaction tracking
7
Channel / partner relationship management
Not Rated
Case management
Not Rated
Help desk management
10
Lead management
Not Rated
Email marketing
Not Rated
Task management
9
Reporting
9
Forecasting
7
Pipeline visualization
7
Customizable reports
7
Not Rated
Custom fields
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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