Jotform is Great
June 10, 2024

Jotform is Great

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jotform

We set out to find a customer satisfaction survey solution for our ticketing system and were pleasantly surprised by what Jotform has to offer. What we find really useful is the ability to pass information such as the ticket number to a hidden field on the form, which allows us to better track survey submissions. We also like that data can be pulled through an API, and we plan on using this for advanced reporting.

Pros

  • Information can be sent to any field using a URL.
  • Data can be accessed via an API.
  • Tables can be shared with other Jotform accounts.

Cons

  • Certain columns are automatically colour-coded on tables, and to my knowledge, it is not possible to modify those colours.
  • A view or page that shows recent submissions and is optimised for a wallboard in an office would be nice to have.
  • Helpdesk staff are more motivated to provide a good customer experience.
  • Customers who are not satisfied with our service can be identified, after which we can take the necessary steps to address any issues.
Jotform's free tier seems stronger than some of the entry-level tiers of other products, which is why we decided to test it.

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

Yes

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

Jotform ticks most of our boxes in terms of customer satisfaction survey submissions, but we would need to put some work into advanced reports with the help of API access.

Jotform Feature Ratings

10.0
Survey templates
10
Themes
10
Custom logo/branding
10
9.7
Changes to live survey
10
Question design help
9
Multiple question types
10
10.0
Survey logic flexibility
10
9.0
Response tracking
10
Data export
10
Standard reports
8
Custom reports
8
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
7.0
Respondent restrictions
7
10.0
Access controls
10
Compliance
10

Comments

  • Elton Cris | TrustRadius Reviewer
    Elton Cris
    commented 20 days ago
    Hi, Thanks for sharing your positive experience with Jotform. We are happy to know that our platform has met your needs. We're also glad that the ability to share tables with other Jotform accounts has been beneficial for you. With regard to your concerns, we do not currently have an option to change the column color, but it is possible to change the color of some of the field values such as checkbox and radio button columns, and it is customizable. We also have an Inbox feature that shows a single page view of your form submission, where new submissions are placed to the top. Here's a link to the guide on how to access Inbox: https://www.jotform.com/help/how-to-access-jotform-inbox/. If there's anything else we can help you with, let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

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