Jotform is Great
June 10, 2024
Jotform is Great
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jotform
We set out to find a customer satisfaction survey solution for our ticketing system and were pleasantly surprised by what Jotform has to offer. What we find really useful is the ability to pass information such as the ticket number to a hidden field on the form, which allows us to better track survey submissions. We also like that data can be pulled through an API, and we plan on using this for advanced reporting.
Pros
- Information can be sent to any field using a URL.
- Data can be accessed via an API.
- Tables can be shared with other Jotform accounts.
Cons
- Certain columns are automatically colour-coded on tables, and to my knowledge, it is not possible to modify those colours.
- A view or page that shows recent submissions and is optimised for a wallboard in an office would be nice to have.
- Helpdesk staff are more motivated to provide a good customer experience.
- Customers who are not satisfied with our service can be identified, after which we can take the necessary steps to address any issues.
Jotform's free tier seems stronger than some of the entry-level tiers of other products, which is why we decided to test it.
Do you think Jotform delivers good value for the price?
Yes
Are you happy with Jotform's feature set?
Yes
Did Jotform live up to sales and marketing promises?
Yes
Did implementation of Jotform go as expected?
Yes
Would you buy Jotform again?
Yes
Comments
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