Don't sleep on Jotform!
October 24, 2023

Don't sleep on Jotform!

Brint Hiatt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jotform

It is a great intake and process-driven tool. We have used it to smooth the customer journey, as well as ensure that our internal processes go smoothly.

Pros

  • Conditional logic
  • Great look and feel for external users
  • Easy to create and edit

Cons

  • I've had to try to figure out some things on my own, that when I figured out how to do it, were not intuitive
  • Very positive results, has completely automated some of our processes
  • Allows us to experiment and iterate quickly
I still use some of the others, but Jotform allows for better and faster iteration, and it looks and works better overall when presenting to outside parties; if just an internal form or survey, it makes more sense to use our CRM or PM software

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

Yes

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

Has good library of forms to start with, and easy adaptability and customizability
Only contacted once, and got a fairly quick response
For prototyping a new process, or where it needs to go to a client or other third party and you need it to look good as well as work well, Jotform is a great option. When the process is perfected, if you already have a CRM that can duplicate the functionality, then re-creating the form in your CRM or PM software could be better, to skip having to use Zapier to save money, but you'll have already figured out the process by then to eliminate issues.

Jotform Feature Ratings

9.3
Survey templates
10
Themes
8
Custom logo/branding
10
9.0
Changes to live survey
Not Rated
Question design help
Not Rated
Multiple question types
9
10.0
Survey logic flexibility
10
10.0
Response tracking
10
Data export
10
Standard reports
10
Custom reports
Not Rated
Analytics
Not Rated
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Not Rated
Access controls
Not Rated
Compliance
Not Rated

Comments

  • Marijoy A | TrustRadius Reviewer
    Marijoy A
    commented 8 months ago
    Hi Brint, Thank you for giving us a great review. We're glad that Jotform has helped make the user experience and your processes more seamless. Your positive comments are greatly appreciated. We are sorry to hear that you find some of the processes unintuitive. To aid you in navigating our platform, we offer help guides available at https://www.jotform.com/help/, which typically include video tutorials. Additionally, if you encounter any difficulties with our platform, please share the details with us. Your detailed feedback will help us enhance those areas and provide a better experience for you. If you get stuck or need assistance in finding something, or if you have any questions or suggestions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help you out.

More Reviews of Jotform

  1. Home
  2. Survey & Forms Building Tools
  3. Jotform Reviews
  4. User Review of Jotform