GoToConnect Exceeds our Needs - For the Right Price!
February 23, 2019

GoToConnect Exceeds our Needs - For the Right Price!

Mandi Blackburn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToConnect (formerly Jive)

We use GoToConnect across our organization, using on-site phones, GoToConnect Mobile, and GoToConnect Web, which allows us to be available for our clients virtually 24-7. We have also implemented GoToConnect's included Virtual Fax service allowing us to consolidate our vendor list and continue to work without cumbersome equipment in the office.

Pros

  • GoToConnect's All-Inclusive service was a huge draw for us; we are a small firm and need to be able to provide the maximum number of services and technological advantages without being nickel-and-dimed.
  • GoToConnect's Tech Support Team has been fantastic. We are tech-savvy but occasionally run into issues where calling to verify procedure is a necessary option. The tech team is available 24-7 (something some of the larger competitors cannot boast) and everyone has been extremely patient, and helpful at every point, and have even taken the time on occasion to personally go out of the way to get answers from another department when needed.
  • GoToConnect Mobile and GoToConnect Web Allow us to work from home and on-the-go. In fact, I took a client call at 7:30 AM this morning that would have otherwise been missed.

Cons

  • The only issue we've had with GoToConnect is using the Mobile/Web applications where calls do not always come through, despite connection being strong, or audio issues where neither party can hear anything. (However it is noted that GoToConnect has been making updates to the Mobile App regularly to fix these bugs).
  • During our waiting period when our numbers were being transferred from our current provider we had to add extra phone lines to ensure we were all available for call transfers; however the support was wonderful and we cannot argue with the cost as it was so ridiculously reasonable to solve this problem.
  • Clear Voice quality and Constant Availability have driven our intake up
  • Voicemail to Email saves us time checking messages (although the ability to delete voicemails on the web interface would help immensely from a shared voicemail box)
We looked at several different VoIP providers before landing on GoToConnect for our final decision including Vonage & RingCentral, both of which charged for add-ons that we regularly used, but were included in the price of GoToConnect's service. We also really liked that GoToConnect has 24/7 support as we tend to work long hours and may have technical issues later than most.
Well Suited: Small businesses, law firms, companies with department devoted phone lines, and even calling queues. Directory Dial, Ring Groups, and Dial Plans make this great for companies of almost any size. Be sure to verify that existing VoIP phones are supported by GoToConnect; we recently upgraded our phones and one that we were looking at was not supported so we ended up getting a different (better) phone.

GoTo Connect Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
10.0
Video conferencing
10
Audio conferencing
10
10.0
Mobile app for iOS
10
Mobile app for Android
10

Comments

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