They do not listen to their customers.
October 03, 2019
They do not listen to their customers.
Score 2 out of 10
Vetted Review
Verified User
Software Version
Starter
Overall Satisfaction with HubSpot
HubSpot was an amazing insight on email opens and how my inquiries are treated. I knew when my emails are opened and if I should or should not follow up. Everyone in our company used it on a regular basis and we checked their feed daily for over 4 years now.
- They are probably good with marketing, but I haven't used their marketing tools so I can't say for sure.
- CRM integration is annoying and should be turned off every time the tab restarts.
- Functionality for the email tracking feature was recently reduced on purpose and the outcry from the community did not help.
- After Sidekick's merge with HubSpot, our package continued to be affordable as we became customers of HubSpot, which was a concerning transition that did not pass without bumps. Overall, HubSpot managed it well, until this point, where they've started to cut functionality from something we've been paying for for years.