Overall Satisfaction with HubSpot
My company is using HubSpot as the main tool for managing leads, deals and customer information. I find the HubSpot tools for landing pages, blogs, CTAs and forms very intuitive and easy to use. I went through the certification programs and they really helped me understand the methods of modern-day marketing and how to use automation tools efficiently. The reporting tools really let us see if what we're doing is putting us on the path to success or where we might want to adjust our messaging or CTAs. In the past, I found that HubSpot ties pretty seamlessly to Salesforce and it's easy to update and make changes as necessary.
- Hubspot tech support is knowledgeable and quick to respond and will stay with you until the issue is resolved.
- Hubspot keeps the technology up to date with current web and marketing trends.
- HubSpot offers a lot of online help resources including training to help you learn.
- Hubspot to Stripe Integration could be improved without a lot of extra programming
- Creating workflows can get tricky and confusing.
- Hubspot has given us better reporting metrics on items we reported on before.
- I can see contact activity in their profiles.
- It allows me to manage the blog quickly and efficiently with lots of flexibility for design and posting options within itself and the social media.
I had just started with the company and they were using Eloqua. We researched Hubspot and found that it was going to cost us less, be easier to use and give us a lot more functionality than what we were paying for Eloqua. Hubspot is perfect for our database size where Eloqua is set for larger companies.
HubSpot Marketing Hub Feature Ratings
Using HubSpot
5 - Sales, Billing, Executive Management
1 - Myself - I'm the most trained on Hubspot so I can navigate around the system and make changes.
I'm currently a driving force to create a better integration between HubSpot and Stripe for better reporting and understanding our customers in their specific subscription tiers.
I'm currently a driving force to create a better integration between HubSpot and Stripe for better reporting and understanding our customers in their specific subscription tiers.
- Customer and prospect communications
- Tracking deal and lead activity
- Managing Customer Subscriptions and Payment Info
- Email sequences and flows if the prices were better
- Better out of the box integration options with Stripe
Evaluating HubSpot and Competitors
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
- Positive Sales Experience with the Vendor
HubSpot Implementation
- Implemented in-house
Change management was a minor issue with the implementation
- Setting up the integrations properly
HubSpot Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Using HubSpot
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Managing Lists
- Integrating with Salesforce
- Workflows can be confusing to set up.
Yes - It doesn't have full functionality as the web based one and I'm not sure that I would use a mobile app to create certain things like the blog or emails as those require a lot of formatting that's easier to do on a regular computer.