Overall Satisfaction with GoTo Resolve
We use GoTo Resolve as our IT Support Ticket System as well as in other departments in our company. Although we have another remote support software for our computers, it is awesome to be able to remote support on mobile devices as well. Great to be able to see the issues that our team members are having as opposed to them trying to describe them to us.
- Remote support on mobile devices is awesome.
- The support for their product is good.
- Setup could be better/easier.
- It initially was more expensive than our old solution (Offered more than needed).
It has had the most impact on the support of mobile devices.
These products are similar. However, we have chosen GoTo Resolve for remote support for mobile devices. GoTo Resolve was easier to set up than Zendesk.
Do you think GoTo Resolve delivers good value for the price?
Yes
Are you happy with GoTo Resolve's feature set?
Yes
Did GoTo Resolve live up to sales and marketing promises?
Yes
Did implementation of GoTo Resolve go as expected?
Yes
Would you buy GoTo Resolve again?
Yes