Item: Gong
Rating: 9
Author: Verified User

Overall Satisfaction with Gong

Use Cases and Deployment Scope

We use Gong to record calls primarily with prospects and customers. It allows us to train salespeople to better and more easily understand customer feedback.

Pros and Cons

Pros

Records calls.
Generates transcripts.
Generates recaps and highlights.

Cons

Integrations.

Return on Investment

Time savings on sharing customer feedback.
Easier to escalate customer issues.

It does a really great job of summarizing hour-long calls into quick recaps of the key items discussed and the next steps/action items. I can focus more on the conversation and be less worried about taking a bunch of notes.

Relevant and Accurate Insights

The insights Gong provides and great to remind myself what I discussed with a customer on a previous call, saving time from revisiting previously discussed topics.

Market Trends

It's really easy to pull snippets of calls when customers share feedback to get the product team aligned with what's happening in the market.

Key Insights

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Other Software Used

Slack, Scratchpad, Vidyard

Likelihood to Recommend

I use it frequently to share calls back with customers after QBRS, product roadmaps, and other important presentations and conversations. I also use it to share customer feedback directly with product and leadership teams. It's not as useful at integrating into other systems, and we use a different note-taking platform instead since it integrates directly into Salesforce.

Gong Feature Ratings

Comments

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