Item: GoDaddy
Rating: 10
Author: Stephen Sauchelli

Overall Satisfaction with GoDaddy

Use Cases and Deployment Scope

We use GoDaddy to register all of our domains and we use it for webhosting, office365, emails and DNS hosting. We do it to help people save the most money because GoDaddy is the best. We have many domains we hold for people and we register their email addresses with their domains.

Pros and Cons

Pros

Domain Registration
Web Hosting
Web Building
DNS Hosting

Cons

Need better templates for web building
Stop changing the layout on the pages
Offer cryptocurrency payments

Return on Investment

Positive: Grew Businesses
Positive: Auto Renewals so don't lose domains

Alternatives Considered

Domain.com Website Builder, Hover and Azure Web PubSub

Key Insights

Do you think GoDaddy delivers good value for the price?

Yes

Are you happy with GoDaddy's feature set?

Yes

Did GoDaddy live up to sales and marketing promises?

Yes

Did implementation of GoDaddy go as expected?

Yes

Would you buy GoDaddy again?

Yes

Other Software Used

Microsoft 365, Microsoft Azure, Bing Webmaster Tools, Microsoft Copilot, Google AdSense, Google Analytics, Google Ads, Nextiva, Class for Zoom, Microsoft 365 Business Premium, Apple Business Essentials, AbiWord, WordPress

Likelihood to Recommend

GoDaddy is safe and secure. They are reputable. They won't get scammed. Their pricing is very competitive. Their marketing emails can be a little too much at times. But they are the number one player in the web space. They make it easy to have a domain and register emails with that domain all under one roof.

Using GoDaddy

Users and Roles

20 - Non profit organizations, real estate offices, Contractors. They represent all different business organizations that provide services to many different industries. Their website is very important so people can find out more information about them. We help these organizations get their websites out there to the real world and on to Google Maps.

Support Headcount Required

1 - I am a 25 year IT veteran with a computer science degree and I run my own IT company. I have all kinds of skills whereas there is nothing I cannot do or figure out in the IT world. I help businesses keep their IT organization afloat and make sure they don't have any issues.

Business Processes Supported

Problem Free
Security
Reliability

Innovative Uses

Helps improve their bottom line
Forgot to auto renew
Makes everyone money

Future Planned Uses

Use Cryptocurrency
Web3
Build and register more websites

Likelihood to Renew

GoDaddy is the number one player in town. They have the most competitive and best pricing on everything from domain name registration to hosting packages that are very affordable. But of course due to inflation and everything going up in price today GoDaddy has raised their rates but nothing ever comes back down.

Evaluating GoDaddy and Competitors

Products Replaced

Yes - HomeStead. We replaced them because, in our opinion, they are absolutely horrible with no customer support at all. Not only that but their servers were not even in the United States. We did not feel safe or trustworthy being with them and we had to make a move. In our experience, there was nobody there to help at any given time.

Key Differentiators

Scalability
Ease of Use

Very easy to use and makes it easy to register domains and keep up with all the available domains. They make it easy to auto renew our sites and packages and they are very safe. They keep everything organized in one platform and they are always there to help if we ever needed help or support from them.

Evaluation Lessons Learned

The only way I would change the selection process and evaluate different things if something bigger came along and was much cheaper then GoDaddy. They would have to be much cheaper if they get to a point where it becomes unaffordable then we would evaluate and shop around. That's all.

GoDaddy Implementation

Implementation Rating

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

GoDaddy Training

Training Types Used

No Training

In-Person Training

Online Training

Ease of GoDaddy Training

We did not need training I am an IT Guru.

Configuring GoDaddy

Product Configurability

It is just right

UI Customization

No - we have not done any customization to the interface

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

Nope they are the best.

GoDaddy Support

Support Rating

They are the best and someone always answers you right away!

GoDaddy Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success	Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response

Premium Support

Nope, don't need it because I am an IT guru. I understand IT and the web infrastructure so we don't need to purchase support when I am the support lol.

Bug Resolution

Exceptional Examples of GoDaddy Support

The time when we had to transfer a domain over and the other side would not give us the authorization codes so, in our experience, GoDaddy went to their doors and demanded they give us the codes.

Using GoDaddy

Usability

It's very easy to use their platform.

Usability Pros and Cons

Pros	Cons
Like to use Easy to use Well integrated Quick to learn Feel confident using	Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn

Easy Tasks

Their platform
website builder
registrations

Mobile Interface Availability and Impressions

Yes - Pretty good!

GoDaddy Reliability

Scalability

Their customer service is easily reachable. Someone is always available to help you at any given time 24 hours a day. They are simply the best in the whole wide world. They have the best engineers and support team. Whatever I need they are there to help and assist along the way every time.

Reliability and Availability

They are also available. They never have any outages or anything that I've yet to experience.

Performance

Like I said before they are the BEST! nothing slows them down.

Integrating GoDaddy

Ease of Integration

Because they make it easy to do anything.

Systems Integrated With

Web3
Payments
Customer Support

It was very easy and no problem converting over from one project to another.

Future Integration Plans

VOIP
Crypto
AI

Types of Integration

AppExchange or similar marketplace

Crypto baby.

Integration Lessons Learned

They are the best

Relationship with GoDaddy

Pre-Sale Experience

GoDaddy and their support teams are also available. either via chat, email or phone call. They always answer and they always help and care about your bottom line. THey want to help you grow your business and they make sure they point out all the resources they have at their disposal for you.