100% Do Not recommend
April 18, 2019
100% Do Not recommend
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Emarsys
Emarsys is being used for email marketing in the marketing department.
Pros
- Haven't found anything it does particularly well
Cons
- The email and content builder is significantly worse than other email marketing platforms I've used
- Emails campaigns cannot be used in more than one automation flow
- Amount of emails collected and being sent for smart insight are inaccurate
- I've rarely completed a task without some type of user interface error
- Customer service mostly directs you to help center on website
- You have to pay extra for training
- You have to pay extra for reporting in which the system cannot provide
- Lengthy contract with a high price tag
- It's extremely expensive and rigid. Our customer database is growing so it's netting an overall positive ROI.
Emarsys under performs on every possible level. In my first 6 weeks using the system I had 4 ongoing support tickets with system malfunctions. Learning this platform for take a lot of time that is not required by other platforms.
They need to seriously improve the email automation flows and content building screens.
They need to seriously improve the email automation flows and content building screens.
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