Review of e-automate
September 05, 2024
Review of e-automate
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with e-automate
We use e-automate for our business software - general ledger, all A/R and A/P, inventory. It provides a format for the accounting of all of our business practices. We use it everyday in every facet of our business.
Pros
- Accounts Receivable
- Accounts Payable
- Inventory
- General Ledger
- very efficient on all modules.
- saves time from reduced manual work
- Generate reports easily to be able to see cost/profits/margins.
The benefit is invaluable in the respect that we can easily look up history on any machine, see what work has been done or how much toner/supplies a customer uses in a given time period. Definitely meets our needs.
It's terrific, what we were looking for. Before we started using e-automate, we did much of the work manually. At the end of the month, I sent everything to an accountant to generate a general ledger. Now, the last day of the month all I have to do is generate a Income Statement and Balance Sheet with just running a quick report. We are aware of our profit/loss immediately.
We are using the cloud. We started ECI Webhosting last October, we have had very few problems with that system. Most of the problems we have had were when they did an update. Support is good, training is great. We dont have to worry about having the current version or doing updates, buying servers with more memory, etc.
Do you think e-automate delivers good value for the price?
Yes
Are you happy with e-automate's feature set?
Yes
Did e-automate live up to sales and marketing promises?
Yes
Did implementation of e-automate go as expected?
Yes
Would you buy e-automate again?
Yes
Using e-automate
10 - accounting, sales, service, inventory
3 - IT person, Business Manager and myself, CFO
- General Ledger
- Contract Manager
- Service Calls
- Accounts Receivable
- Accounts Payable
- Inventory
- In house leasing on Contract Manager
- Generating more Corporate Reports for analysis on profit/loss
Evaluating e-automate and Competitors
- Ease of Use
We have been with e-automate for almost 20 years.
e-automate Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We have the support level where we are contacted back within 48 hours. We have no problem with that.
Comments
Please log in to join the conversation