Item: Dropbox
Rating: 7
Author: Verified User

Overall Satisfaction with Dropbox

Use Cases and Deployment Scope

My organization solely uses Dropbox for our file storage. All business and project files are stored on Dropbox, often used as our file-sharing system with clients. Historically, we have always trusted Dropbox to be reliable for our workflow and business operations. We appreciate the integrations available (Word, Adobe, Excel, and Google Drive shortcuts) that allow us to optimize our work based on our individual needs and preferences without being locked into only one option. In the past, we haven't experienced many issues at all with Dropbox. Once your settings are properly set, you name files without troublesome characters, and you regularly restart your device, there shouldn't be any issues that arise or disrupt your workflow.

Pros and Cons

Pros

Reliable storage.
Varity of integrations.
Extensive file/folder activity saved.

Cons

FIX the recent software/hardware update that has seriously disrupted work operations. My organization has struggled for a month with Dropbox's issue, with no resolution in sight until Dropbox fixes it. Files aren't opening or downloading, all applications are running 3X slower, and various glitches have arisen. This is solely a Dropbox issue and their responsibility to fix.
Improve syncing issues between varied device types (PC, Mac). There is a long delay at times, and restarts shouldn't be the only fix.
Improve integrations with Google Drive files. Sometimes, it will log out or not load when a Google file/shortcut is in Dropbox.
Optimize collaborative editing incorporating Word/Excel/Google integrations.
Customer service must improve. We have not been able to get answers/solutions/effective assistance on the Dropbox issue.

Return on Investment

Our organization's ROI has been positive for continued Dropbox use as a reliable storage option.
Dropbox reliability for storage and file integrity is a positive that directly benefits our organization's reliability and integrity for our clients.
General ease of use allows for optimized workflow.

Alternatives Considered

Apple iCloud and Google Drive

Apple isn't inclusive of all devices or optimal for file sharing and collaborative work. Their storage is great but only holds files. Google Drive is the best for collaborative work, but Clients don't always accept it. Issues about IT permissions, maximum storage, security issues, or diminished layout organization have been raised.

Key Insights

Do you think Dropbox delivers good value for the price?

Yes

Are you happy with Dropbox's feature set?

Did Dropbox live up to sales and marketing promises?

Yes

Did implementation of Dropbox go as expected?

Yes

Would you buy Dropbox again?

Yes

Other Software Used

Microsoft 365, HubSpot CRM, Teamwork.com, Slack, Google Drive, Airtable

Likelihood to Recommend

Dropbox is well suited for reliable file storage, sharing files and folders, utilizing folders as a SharePoint for collaboration between clients, being easily integrated within File Explorer, and providing a helpful preview interface while exploring folders. However, Dropbox is not ideal for use in collaborative editing. If many team members need to edit a document, they must wait for one person to save and close, or the file will get corrupted and saved separately. That raises the issue of wasted time while consolidating versions.

Dropbox Feature Ratings

Comments

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Objective Dropbox Usage Review.