One Stop Shop for GRC Needs
June 05, 2024

One Stop Shop for GRC Needs

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Diligent One Platform

I'm working as professional services team. The most common business needs implemented so far are related to Internal Control (mainly with Results) or Internal Audit (standard way of Projects use). ERM (Enterprise Risk Management) is barely key to our clients. And when it is, the link between Strategy App and Projects is not so easy to understand. The new geographical visualization is very good news! We were asking for it for many years. The product is quite easy to use the moment you define the best way to use it. And that's the real challenge according to me!! Choose the best flow takes time and this brainstorming activity is more often time consuming and under estimated. There are always several configuration possibilities to achieve our client's goals. Depending its maturity, its licenses subscription and the time he has to allocate to the implementation phase. Results is very often a part of the solution and thanks to Robots we can always manager tricky situations and propose workaround when needed.
We currently utilize ACL to normalize data (names) and then conduct fraud analysis on the payment requests to prevent duplicate or overlapping requests. ACL is also used to capture telemetry data, eliminate duplicates, and prepare the data for uploading to our database for use/review. All of these things can be automated using ACL, ACL Exchange Server, and/or robotics functions.

Pros

  • built-in functions are relevant and effective
  • The new features keep coming and are amazing, like the ACL Robotics (automation functions)
  • The ACL community and support provide literally thousands of scripts and other helps.

Cons

  • too many clicks in Projects to get on the right page.
  • In Results: when you want to apply a filter you need to click twice, not user friendly.
  • it could be very useful to add computed field in Results rather than using a Robots for that. It could help clients to create better reporting without having ACL for Windows skills!
  • Ease of managing large data and the ease of applying scripts compared to MS office. Allows us to do this in a much more timely manor and time is money.
  • The history and the scripts are not easy to find and store. So can take a bit more time to pull up history.
  • All in one place allows companies to save money on multiple purchases.
We are currently using HighBond to Build Risk and Control Framework that is assessible to GRC projects. This enables providing unified assurance in the system.It is very easy to use. The Platform is fully integrated as all the Apps both offline and online work together to achieve the GRC objectives.I can hardly pinpoint any of the feature that is missing. Except that, I have not yet seen the possibility of sending Audit Plan and Scope information to Auditee prior to Audit engagement.
We were using an older version of TeamMate that was being retired. The new implementation prompted us to reevaluate the legacy platform and see if there were other systems that be simpler and less costly.

Do you think Diligent One Platform delivers good value for the price?

Yes

Are you happy with Diligent One Platform's feature set?

Yes

Did Diligent One Platform live up to sales and marketing promises?

Yes

Did implementation of Diligent One Platform go as expected?

Yes

Would you buy Diligent One Platform again?

Yes

I like how easy it is to use the Macros to create scripts that can be used for repetitive tasks. The free online support center and training classes help learning the system a breeze. There are features of ACL that make it difficult to work with if you are trying to take notes or change a cell's information.

Diligent One Platform Feature Ratings

Common repository of GRC items
8
Risk management
8
Integration with Corporate Performance Management (CPM) systems
8
GRC policy management
8
Incident management
8

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