Digtal River overview
Updated April 29, 2015

Digtal River overview

Stanislav Novak | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Digital River

Our company is using Digital River to accept payments from users via credit card and PayPal. We are using both - one-time and subscription options.

Pros

  • Almost fully customized templates
  • Very simple subscription flow
  • Allows to generate license on the fly using callback to back-end server
  • Very good technical support

Cons

  • Definitely need Web-based API to manage subscription including changes in renewal date
  • Add more languages (especially Arabic)
  • Redirect user to PayPal directly without entering to shopping cart
  • Works well with credit card renewals
  • Strong fraud detection system (very important)
  • Doesn't work well with PayPal renewals
  • High enough fee
  • Overall DR is good in this area
We are using Stripe as alternative solution for some categories of users and as a backup. Stripe has much more flexible API but less flexible template customization.
DR doesn't work well with PayPal subscriptions, renewal rate is very low. So, if company is using a subscription model it should have another payment system as a backup

Using Digital River

DR is good enough and it also depends what's the company goals. DR solves a lot of problems for company and it saves money in some cases.

Digital River Implementation

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