Overall Satisfaction with Cornerstone OnDemand
We have implemented Cornerstone with the intent that it would be a University wide system. We currently are using it for professional development and tracking compliance. In the past, we didn't have an effective way to track compliance. CSOD allows us to run reports and send reminder emails to learners.
- The email notifications are wonderful. They remind folks of training and notify them of assignments.
- Allowing us to track compliance for the University and our volunteers.
- Allowing managers to manage employee learning.
- The use of interest lists has been a struggle for us. There is no email address so that we can communicate with those on the interest list.
- The evaluation reports are not great. There should be more robust reports and functionality in the evaluation portion.
- The cost is fairly high.
- First, was to track and maintain compliance.
- Second, increase employee learning opportunities.
- Third, change the culture from a push to a pull for learning.
- Skillsoft Percipio (Skillport) and LinkedIn Learning (Lynda.com)
Cornerstone OnDemand has much more capability compared to Destiny One. It allowed us to expand our LMS capabilities. Percipio and LinkedIn Learning provide a good base of online trainings but CSOD is still more robust.
Do you think Cornerstone OnDemand delivers good value for the price?
Yes
Are you happy with Cornerstone OnDemand's feature set?
Yes
Did Cornerstone OnDemand live up to sales and marketing promises?
Yes
Did implementation of Cornerstone OnDemand go as expected?
Yes
Would you buy Cornerstone OnDemand again?
Yes
Cornerstone OnDemand Feature Ratings
Using Cornerstone OnDemand
10000 - All fulltime & part-time employees and volunteers. They represent all business functions at the University.
5 - You need people with an inclination to root cause analysis and can learn online systems. You do not have to be an expert in IT support but can it helps.
- Compliance Tracking
- Online and In-person training opportunities
- Robust reporting
- Being able to automate training assignments and email distributions.
- As the system is upgraded, it will be helpful to use the training evaluation tool more often.
- Consolidating training tracking in one system by eliminating the need for other systems of record.
- Help with career pathing
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Convenient Feel confident using | Requires technical support Lots to learn |
- Automatically assigning required training
- Registering for training
- Tracking training
- Reporting is so robust that it can be overwhelming
- Using the evaluation function
- Emailing folks who are on an interest list
Yes - It works well. You can register for ILT or online training and can launch training. It could be better if there were a better integration with other applications for our content providers - LinkedIn Learning and Skillsoft.
Yes - It replaced in house systems and Destiny One. We were able to consolidate training offerings/tracking and report in a more robust way. CSOD is much more robust than the other systems we were using.
- Product Features
- Product Usability
- Product Reputation
I do not believe that we could have changed the process when the process occurred over 5 years ago.
Cornerstone OnDemand Support
Pros | Cons |
---|---|
Kept well informed Immediate help available | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Escalation required Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Yes. When we have issues, they need to be resolved quickly and expected this level of support by purchasing the higher level of support.
Yes - It was resolved but not in a timely fashion. It took many months to get it resolved.
In the past - about 4 years ago, I was struggling with setting up a permission. We had a dedicated excellent customer support person who was knowledgeable and helped me setup the permission in real time and worked through testing with me. She was amazing and I really appreciated her support with my issue.