I Recommend Bigin by Zoho CRM to All My Clients
June 19, 2024

I Recommend Bigin by Zoho CRM to All My Clients

Doug Hudiburg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Express

Overall Satisfaction with Bigin by Zoho CRM

I use Bigin by Zoho CRM and recommend it to all of my clients for managing sales processes and customer records. A major business problem that it solves is implementing a company's first CRM. It's simple enough to be very intuitive and easy to learn, but also configurable enough to be highly customizable.

Pros

  • Managing opportunities through the various stages of the sale
  • Easy configuration
  • Simple and intuitive

Cons

  • Make 'Status' a standard contact and company field with Suspect, Prospect, Investigator, Evaluator, Buyer and Other as default options.
  • It allows me to quickly and affordably implement a CRM - which is a requirement.
  • It is affordable and easy to use, so I can recommend it to my clients and support those who choose to adopt Bigin by Zoho CRM with much more detailed and specific support and training.
Simpler, lighter, easier to adopt, and less expensive. These are the main reasons Bigin by Zoho CRM is a solution that I use and recommend.

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

I am a product coach and I mostly work with early stage startups. Most do not have a CRM -- they might be using spreadsheets or Google contacts. I think Bigin by Zoho CRM is ideally suited for companies who are starting with their first CRM. At a certain company size, it may be necessary for a company to graduate to a larger, more complex, solution.

Bigin by Zoho CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
Not Rated
Interaction tracking
Not Rated
Customer Service & Support ()
Not Rated
10.0
Lead management
10
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Reporting
Not Rated
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
10.0
Custom fields
10
10.0
Role-based user permissions
10
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Not Rated
Mobile access
Not Rated

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