Zoho Bigin. Lots of value for less
June 06, 2024

Zoho Bigin. Lots of value for less

Sanjay Singh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with Bigin by Zoho CRM

I use Bigin an our CRM. We are a small business and one of our challenges was cost and efficiency. If the CRM was efficient then the cost was really high. Not the case with Bigin, we get so much value for an affordable price. We are able to measure and track the performance of our interactions with clients and see where we need to focus on.

Pros

  • Automation
  • Record Keeping
  • Mobile Friendly

Cons

  • More calling options outside India
  • Separate new leads from business contacts
  • Have a dedicated outreach cadence
  • Positive with creating Efficency
  • Positive in reducing manual CRM tasks\
  • ROI is very worth it, providing you use Bigin at its full potential
Bigin is a simple to use interface
Not as a steep learning curve

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

I feel the first would be record keeping. Bigin is really good with this. Inside one pane of glass, we have all contact and business data. The record keeping is really helpful to make informed decisions. Then, i would say the automations from email to pipeline. This creates a new lead from emails received to a dedicated pipeline. It is very helpful to track new business.

Bigin by Zoho CRM Feature Ratings

7.0
Customer data management / contact management
10
Workflow management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
6
Contract management
5
Interaction tracking
6
Customer Service & Support ()
Not Rated
6.0
Lead management
6
Email marketing
6
8.5
Task management
9
Reporting
8
8.0
Pipeline visualization
8
Customizable reports
8
8.0
Custom fields
8
8.5
Role-based user permissions
8
Single sign-on capability
9
7.0
Social data
7
Social engagement
7
7.0
Marketing automation
7
10.0
Mobile access
10

Comments

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