Item: AVI-SPL
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use them for purchasing pro av equipment but are open to using them for integration services.

Pros and Cons

Provide Quotes
Provide vendor contact info
Stay connected

Return on Investment

We have a cost savings of 10-25% by using AVI-SPL compared to other vendors
Our rooms now enable us to have hybrid meetings which makes the organization more agile.
By not having to hire an integration service we save tens of thousands a year.

Support Rating

I haven't needed the help desk. We haven't had any problems.

We re able to do hybrid meetings from our rooms which allow students to join in cases they are sick. We are better able to accomodate our centers who aren't located on this campus. We are able to provide distance learning from more of our rooms.

Key Insights

Do you think AVI-SPL delivers good value for the price?

Yes

Are you happy with AVI-SPL's feature set?

Yes

Did AVI-SPL live up to sales and marketing promises?

Yes

Did implementation of AVI-SPL go as expected?

I wasn't involved with the implementation phase

Would you buy AVI-SPL again?

Yes

Other Software Used

Microsoft 365, Splashtop, Webex Meetings

Likelihood to Recommend

I put in an order for equipment and it is processed in a timeley manner

Users and Roles

1 - AV tech

Support Headcount Required

4 - Classroom/desktop support

Business Processes Supported

Conference Rooms
Classrooms
Offices

Likelihood to Renew

Products Replaced

Key Differentiators

Other

The markup on pro av equipment is lower than other vendors

Evaluation Lessons Learned

I always try to find low prices so it is important for vendors to stay resonably competitive.

Implementation Rating

no we didn't use AVI-SPL for implementation

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Yes - program, design, budget, scheduling, installation, comissionig

Change Management Lessons

Change management was minimal

AVI-SPL Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Bug Resolution

Exceptional Examples of AVI-SPL Support

I had a missing package and they had a replcement sent

Usability

I get a quote quickly and am able to pay for it quickly

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent	None

Easy Tasks

turning system on
switching inputs
automatic shutdown

Mobile Interface Availability and Impressions

Yes, but I don't use it

Thanks!

Overall Satisfaction with AVI-SPL